Rockgas Ltd - Ellerslie
1/5
★
based on 2 reviews
Contact Rockgas Ltd
| Address : | Rockgas Ltd Building 5/660 Great South Road, Ellerslie, Auckland 1061, New Zealand |
| Postal code : | 1061 |
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Bruno Correia on Google
★ ★ ★ ★ ★ This is the worst company I have ever dealt with, and I just stopped at the sign in process!
I call them on April 4th. The guy that pick up the phone sounded bored and disinterested. He took my sing up request and told me I was going to get an e-mail with the details for the gas delivery. The e-mail never arrived. I called again on April 9th. A gut called Jared showed surprised by the situation, told me that the sing up information had been lost and he said he was going to, personally, follow up the issue. I did the sign up process all over again. By the 11th, again, no information or e-mails.
I called again, and another guy told me that the people that do the sing up process weren't there anymore (I called at 17:30, the only time I could call, after my job). Again, no answer.
My girlfriend called again next day at the morning, to catch the sign up people. They told her that no request had been filed. She filled a request and by the 14th I received an e-mail from Rockgas telling me that they couldn't deliver gas to my house. The reason? I lived in front of an Avenue, next to a traffic light and by having no parking way big enough for their truck, it wasn't safe to deliver the bottles to my house.
It took them 10 days to tell me that they weren't going to do it. A waste of my time. I had no gas, nor hot water, for all this time because of the incompetence of the call center.
Go to any other company but this, they don't care and have people working who care even less and would lie to you. Pathetic, cheap and insulting. That's what this company is.
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Dave Dawson on Google
★ ★ ★ ★ ★ Absolutely the worst run business I have come across in the last year in Auckland.
Management should have a serious look at their supervisors and thier inability to carry out a simple of directing replacement gas bottles to customers in the Manukau area.
Schedulers are equally inept ...
8 days to other ONE REPLACEMENT 45kg BOTTLE!!!!!.. And we still haven't got a gas cylinder... Lack of communication to the customer, misleading information given
disgraceful service....
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