Capital Care Health Centre - Te Aro
3.2/5
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based on 8 reviews
Capital care health centre, wellington, NZ - Capitalcare.org.nz
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Contact Capital Care Health Centre
| Address : | Capital Care Health Centre 35 Tennyson Street, Te Aro, Wellington 6011, New Zealand |
| Phone : | π +889 |
| Postal code : | 6011 |
| Website : | http://www.capitalcare.org.nz/ |
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Pallavi Golwara on Google
β β β β β Very friendly staff, proactive in giving information to new patients or immigrants not aware of medical system, genuinely concerned and amazing knowledgeable doctor. I and my husband are happy to be enrolled with this practice as we feel someone cares for us the way we would expect.
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Meg Henson on Google
β β β β β I have been going here for a number of years now and have happliy put up with the shockingly rude reception staff because the doctors and nurses are incredible. Today I called to enquire if it was possible to see or talk to a nurse or doctor and was told immediately, with no questions asked, it wasn't her problem and to go elsewhere because they were busy and down a nurse. Im just astounded that someone can work reception at a health centre and not seem to ever show any compassion or empathy. Judging from other comments here I'm not alone in my experiences.
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Rachel Downes on Google
β β β β β These two stars go directly to the doctor's and nurses who work here and are absolutely lovely and so professional. What a let down your reception team are. So rude and abrupt especially when answering the phone. Customer service and empathy training definitely would not go to waste here. Multiple times I have been responded to in a condescending and rude manner. Not great for a health care centre dealing with people with potential mental health issues that's for sure!
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Jules Roberts Dunn on Google
β β β β β Fantastic facility and great ability to get a appointment. The GP had great communication skills and treated us with a lot of dignity. He did a really good physical examination and diagnosis.
The reception staff were helpful and very friendly too .
Only down side as a out of towner was having to pay cash and not being able to use the credit card facilities.
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Sandip Patel on Google
β β β β β Covid level 2. And Wellington does not have any case. And we are not looking for appointment due to any covid symptoms.
Called up to seek appointment for 9 year old child, due to ear pain, on Thursday!
They said we give you phone appointment for Monday, and at that time doctor will decide whether you need to bring child in or not to check for ear infection. Which may be again after some time or days!!!
Meaning, they are so busy, that they will call you for real appointment only after 4 days. I wonder is it really worth calling them GP.
I could understand that they are busy and will book appointment after some time. But in name of phone appointment, they are in fact taking 4 days to book the real appointment.
If it is due to covid, then I feel like this is actually covid fobia!
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Leah Porter-Samuels on Google
β β β β β I am giving this practice a high rating because my doctor Laura Garlick was able to detect early signs of breast & lymph node cancer on my first visit. She is a very lovely lady and I am happy I made the switch from GP City on Willis Street.
However I do agree with some of the comments made here about the medical administration staff. My appointment took longer because I had to be referred to a few specialist which cause the senior administration staff member to raise her voice at me... for holding up other patient appointments. I just felt the situation could have been handled a lot better with a little more understanding and empathy. Thanks :-)
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Kay S on Google
β β β β β I would give zero stars if i could. I have been a patient for a few years and have NEVER had an easy experience. The reception staff are some of the rudest I have ever come across. They almost always mess up my repeat prescriptions. Not only that, I get the 3rd degree because I have an accent (even though they have on their records that I am a citizen). I also saw a male Dr there who argued with and belittled me-I have never been treated so poorly by a dr. When I rang to say I never wanted to see him again, I was told that they have recieved numerous complaints about him. I have finally switched practices and will never go here again.
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Laura M on Google
β β β β β I've been here several years and although they are cheaper than other places, they are constantly changing doctors - without warning! Each time this happened they promised me the new doctors weren't going anywhere but they all lasted less than 1 year. When you have chronic health issues you need to build a good relationship with your GP and this isn't possible here. Lots of time wasted (on my own coin!) explaining my medical history again and again. Don't waste your time and money here. It also takes a long time to get an appointment, at least a week, sometimes a month. Once about a year ago I was actually suggested by the team to go find another practice as they didn't think they could support me anymore. How's that for caring.
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