Central Office Supplies - Northcote

Excellent service and products. Competitive prices and educated staff :) Delivery is fast and products outlast their competitions A Good New Zealand owned and operated company!! Can recommend A++

Very happy with my order. Toner works great. Was delivered less than 2 days! Great job guys. Thank you.

Sick and tired of this company cold calling and starting with "Do you still use your xyz(brand) printer?" as if we had been dealing with them before. Have never dealt with them and never will. Don't like trickery.

What a shame that the website is purely a brochure rather than a belief. It is so disappointing when a company does not "walk the talk". I have used this company in the past, but certainly would NOT recommend or use them in the future. I am very disappointed in the lack of customer service and heaped helpings of rudeness today. I contacted the company after an interaction over the telephone I had with a customer survey person (Jess). Jess was "cold calling" regarding a "survey" she was conducting. I explained to Jess that we were under service contract with Fuji Xerox, and they supplied all consumables as part of the contract. I tried to thank her for her can, but we were not interested. Jess continued to talk over me, until I was direct with her, thanking her once again. Instead of being polite, and finishing the call in a professional manner, Jess was plain rude, and then hung up. I decided that Jess did not represent this company in a professional manner. I certainly did not feel good after the unsolicited telephone interaction, and that I would give feedback to the company that employed her. I contacted the company, and left a message with Jess's manager Viv to return a call. WOW! That is all I can say. Viv returned a call to me. Viv did 90% of the talking. I tried to explain my experience with Jess. Viv was very good at defending her. Jess has only been with us two days, Jess was only trying to do her job, So you think Jess was rude and hung up on you? I was really surprise by Viv's very abrupt approach. It appeared obvious to me that Viv was not interested in any feedback. All Viv needed to do was listen to a past and potential new customer. Thank me for taking the time to share my feedback, and tell me that she will look into my concerns, and finish the phone call. I would have left it at this and quite happily carried on with my day. Because of the dismissive manner in which Viv dealt with my original feedback, I am not surprised that that Jess was comfortable using a similar approach. It appears that management endorses rudeness to customers who are not saying "Yes". Its a shame that Viv did not want to listen to my feedback, but this is the reason why I have posted this feedback online. This review did not need to be posted, had Viv been more "professional" in her approach.

I totally agree with Maryanne - similar situation to you, they encourage you to have spares then when you want to return unused product due to a new printer they don't want to know. Very disappointed and will be sourcing my supplies elsewhere. You wonder how companies like this survive with such bad treatment of long term customers. If I could give a no star rating I would.

Have been loyally ordering ink from these guys for a couple or 3 years. They always encouraged to have plenty of stock, then when I had to change printers they wouldn't take the UNOPENED ink back because I had ordered it a couple of months prior (as they had encouraged me to!) and it was out of return period. I didn't even want money back just wanted to change ink for the new printer. Short sighted dumb outfit. No customer service just after the $$

I have been dealing with Central Office Supplies for about 7 years now and have nothing bad to say about them! My products turn up in a great time frame and definitely enjoy getting my chocolates each order. My account manager goes beyond to make sure I am getting a great price on top of the amazing service. Highly recommend

A couple of months ago I ordered ink fir my printer. It was recommended I buy imitation inks at a cheaper price with the assurance I could return if faulty. It turned out that the ink was $20 more expensive that original inks. And it didn't work on my printer. I queried both issues and received no response. I did however keep receiving invoice reminders. Eventually I was sent a test colour graph to print out and return which I did within 48 hours. Still no response, or reply to my original query about price. Invoice reminders however are frequent and progressively more aggressive. I have now sent 6 emails and left 2 answer phone messages. Perhaps negative feedback will illicit some action as I really do not need this to be sent to a debt collection agency.