Fairfield Medical Centre - Fairfield

Hi. Thanks for ur reply. But after mt 1 satr rating one of your team member enquiry about my complaint and they put the money back in our account. Which sounds helpful. But maybe you guys have to focus on the front desc customer service area. So they will know about the fee as well. So it will not happen with other patients.

I have always found the doctors and staff very helpful and kind, but I would recommend sticking to phoning for prescriptions rather than ordering repeats through manage my health. There seems to be an automated message which goes out whether your scrip is ready to pick up or not, and I have never had a same day request actually processed the same day. My most recent request was somehow faxed to the wrong pharmacy.

NOT RECOMMENDED. BEST AVOIDED IN MY OPINION IF YOU VALUE YOUR HEALTH. Prices for Fairfield Medical are fairly high depending on your age and whether or not you hold a community services card. Administration seems good overall and some staff seem to go the extra mile to assist, although I encountered poor customer service from some staff. I had been enrolled with one of the doctors here as a child - young adult and had transferred myself and my daughter from another practice. I would not recommend either of the doctors I have seen while enrolled here. I've heard some of the doctors at Fairfield Medical are very good but have not encountered one myself. I took my daughter in to see one of the doctors about ongoing issues for myself and my daughter. The GP seems a lovely person but I was not satisfied with the level of medical care. We were not given any effective treatment and it seemed the doctor either didn't listen to what I said or just readily discounted it. I was told I'd have to come back again if it didn't work. I had already been gargling salt water and using a saline nose spray so essentially doing the same seemed a waste of time. I told the doctor this and that the issue had been ongoing for months which I believe should have been a reason for concern, but feel I was ignored. This level of service from this GP is well below what we have received from any other GP anywhere else in Hamilton, and quite frankly not good enough in my opinion. We are now no better off than before we went in (worse off in fact as it cost over $50) and I'm going to have to go elsewhere to get help for what the doctor at Fairfield Medical did not treat. The expectation I'll keep coming back at over $50 a time seemed unreasonable. I will be transferring to another practice and based on my experience would strongly recommend avoiding Fairfield Medical unless you are able to get one of the good GPs I'm told are here. I ended up complaining about the lack of service (not expecting anything to happen) and while the fact it was followed up was good, I was disappointed and unconvinced by the explanation given, options provided, great difficulty in making contact due to an error in their phone system (almost a week), and fact my questions via email were repeatedly ignored. Rather than addressing my concerns (came in for help, didn't get any, wanted to see another doctor) the staff member in seemed very defensive, a bit contrary, tried to put words in my mouth during the conversation, and seemed more interested in arguing than in obtaining a resolution, which should have been easy, as initially I'd said I was unhappy with the service and just asked if I could be transferred to another GP. The staff member insisted on creating conflict where there was no need for it. Some of what I was told differed to what I'd heard from 2 other patients I'd recently spoken with about my experience (I was told all the GPs were like the one I'd encountered, which I don't believe is the case). Revised score down to one star based on poor response from fairfield medical.

I have been a patient of the clinic for several years now and I have only positive words for the doctors in the clinic. Unfortunately the reception service has always been and continues to be appalling with only a few exceptions. The phone calls are almost always answered in a rush or with a voice tone that denotes impatience and stress. There's always an underlying bad mood or unkindness as if they have more important or urgent things to do than attending your call. This applies to almost every time I have interacted with Reception personally or over the phone. Maybe more staff is needed and their attitude is a result of being overworked? Or were they selected wrongly? for a job that demands a good standard of social skills and a minimum of good old empathy to deal with clients that are under stress due to illness. Whatever the reason - medical care today is an expensive service and we patients deserve dedicated and educated attention, not only from the clinic doctors, but from all staff involved in the process. Good manners should rank high in the list of skills required when employing receptionists everywhere, but most specially in a Medical facility. Thanks and hope my feedback is taken positively and help to improve the otherwise excellent service the clinic provides for me and others.

Outstanding Medical Practice... Helpful, thoughtful and knowledgeable doctors, nurses and the all important front line reception staff. If you're looking for a prompt and friendly service from Expert Doctors in Hamilton, Waikato this Medical Centre would be my number 1 go-to!

my 2 boys enrolled here .. great and all however .. the reception or whoever answers the calls when u ring is omg so rude has no idea of customer service .. the way she speaks is like she doesnt like her job were interupting her day what do u want kinder attitute .. appalling .

Pretty good service! However, they really need to take better care of their goldfish. The poor creatures are gasping at the surface of the water because there isn't enough oxygen in the tank. It's very depressing sitting in the waiting room just to see them suffer.

been going to this medical center for years. i stay with them because my doctor here is so kind and caring towards me and listens very carefully to my needs. Tho i will say they are Extremely expensive it costs me $50 to see my doctor at 27 years old. and i do wish they could lower the price especially when it can get hard to fork up $50 on the spot when you desperately in need to see a doctor. If they were to make it cheaper i would visit my doctor more regularly. if it was say around $40 i would give this review 5 stars. The only reason i stay with them is because i really like my doctor and im too afraid i wont find a better doctor than my current doctor.