Fisher & Paykel Appliances Auckland - East Tāmaki
2.5/5
★
based on 8 reviews
Contact Fisher & Paykel Appliances Auckland
| Address : | Fisher & Paykel Appliances Auckland 78 Springs Road, East Tāmaki, Auckland 2013, New Zealand |
| Phone : | 📞 +877 |
| Postal code : | 2013 |
| Website : | http://www.fisherpaykel.com/nz/ |
| Categories : |
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Philippa Johnston on Google
★ ★ ★ ★ ★ I spoke on the phone to a customer service representative who said our repair would be minimum $110, max $190. I shopped around on trademe and could see the same model second hand for $130, but chose to go for the sustainable route, pay a bit more and have ours fixed. I was completely shocked to receive the bill after the work was completed for $512 - no warning at all. Completely misled by customer service - would not recommend at all
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Mike Tasker on Google
★ ★ ★ ★ ★ So very disappointed in our iconic Kiwi appliance manufacturer. We used to be a loyal F&P appliance customer. But after having three different appliances all give us so many faults and problems as well as two failures at around the 3-5 year mark, they’ve lost us forever.
We bought a large and pricey chest freezer (we’re farmers, so have a lot of meat to store) which the compressor and or motor failed in just after three years, so outside warranty. Along with the shock of having to purchase a new freezer, we lost around $600 (cost, not retail) worth of prime meat.
We bought a mid-range F&P stainless steel dishwasher, which had multiple quality issues within two years, such as tray runners and drain motor, and just last month (about five years old) the main pump has failed.
It’s really not surprising F&P reduced their warranty period from five to three years when they shifted manufacturing to China. We still expected better quality control.
So we’ve replaced with European brands and F&P will never get another sale from our family.
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Bruno Baptistella on Google
★ ★ ★ ★ ★ Sad to see an iconic kiwi brand losing customers. We’ve bought a new fridge as our stopped working properly (it broke shortly after being serviced by a F&P technician). Fridge was promised to be delivered in 3 days, on December 10th. Then delayed to December 23rd, then 29th, then 31st and only for delivered in January 5th. When trying to get a technician back to service old fridge (as was still on the service warranty) I was told that this would cause the cancellation of the new fridge (really?). Try to escalate that the problem without luck. Spend Christmas and the New Year with a faulty Fridge. Won’t shop with them again, worst customer serviced received in a long time.
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Max Leo Rodeck on Google
★ ★ ★ ★ ★ Disgusting company...
From customer service to engineers this brand truly is an absolute disgrace.
First, it was difficult to schedule an engineer to fix my dishwasher
Second, the engineer was outsourced to a third-party
Third, the engineer couldn't fix the problem
Fourth, for the last 2 weeks neither the third-party company nor the engineer is available via phone and hasn't submitted the report.
Lastly, Fisher & Paykel's customer service keeps "escalating" my query to "senior agents" which means a dead end in dreading phone queues.
Get a grip.
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Rob on Google
★ ★ ★ ★ ★ Horrible customer service. Representatives don't know anything about their products. I was told I'd get a response in 24-48 hrs from their parts team; 3 days later and 2 follow up calls from me, no real information or response; just the runaround. Buy from a manufacturer who can stand behind their appliances and not hide when a quick repair needs to be made. It's telling when your unable to speak with someone with any real knowledge of what they are selling. Go elsewhere because this level of customer service is unacceptable.
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Pat Coverdale on Google
★ ★ ★ ★ ★ Concerning reading the bad reviews on here. No joy from warranty department so writing to their head office now. No choice when it came to brands as it came with the apartment - sold with supposedly 'high end' appliances. My understanding (I come from overseas) is that this was once upon a time an iconic brand - wouldn't have touched it with a bargepole if it had been my choice.
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Christopher Boys on Google
★ ★ ★ ★ ★ Excellent service and great value. Way better
than getting a normal electrician or plumber to come around. The F&P guy called around., was very efficient, had all the parts on him and got the job done and 30 minutes. strongly recommend it to anyone.
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Matt Daly on Google
★ ★ ★ ★ ★ Dear F&P,
Having just used your F&P Service Centre Call centre and F&P Service Agent for a faulty Fridge-freezer, I thought that I would share the experience with you and provide some valuable customer feedback.
Part 1 – the issue, our Ice Maker stopped working completely.
Part 2 – the online search etc – having searched online for manuals and tips and tricks to fix myself I then ended up at the F&P NZ Service Centre booking area. To my excitement it looked as though I could book an agent for the following day, but alas the booking system glitched resulting in me having to call the centre direct.
Part 3 – the call, whilst friendly enough and helpful – no resolve with the phone troubleshooting and a booking was made – but unfortunately not for the next day but a week later.
Part 4 – the repair, again whilst friendly enough and helpful (and hopefully now resolved – will know in a few hours I guess), I was dumbfounded at the simplicity and time taken to repair. The service agent was literally in my house for a total of 60 seconds, from arriving to repairing to leaving. When I asked him why the call centre hadn’t provided me with the same simple instructions to click a few buttons in a certain sequence – he told me that they wouldn’t know that as it was a “technician code” that they don’t have access to.
Now, whilst repaired (hopefully), I do somehow feel quite aggrieved at the $115 service call-out charge that I had to pay for the 60 second repair – and as this would equate to a $6900 per hour rate – I do think it was pretty excessive to charge that amount for the 60 seconds of work. More-so though, I think it would be beneficial for the call centre agents to be allowed to learn and share the “technician codes” so that a better customer experience could be achieved and a more loyal customer by a quicker and less costly experience.
Cheers M
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