Freedom Westgate - Massey
4.1/5
★
based on 8 reviews
Contact Freedom Westgate
| Address : | Freedom Westgate 57-61 Maki Street, Massey, Auckland 0614, New Zealand |
| Phone : | 📞 +988 |
| Postal code : | 0614 |
| Website : | https://www.freedomfurniture.co.nz/ |
| Categories : |
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Sue Anderson on Google
★ ★ ★ ★ ★ Very disappointing. Spotted some outdoor furniture online. Drove all the way from Royal Oak to find they only have show stock in store and there will be no more in until March next year. Nothing of this was mentioned online. Salesman did his best but I'm very, very disappointed. Could do a lot better Freedom!!!
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Margaret Byron on Google
★ ★ ★ ★ ★ Appalling. Don’t shop here. Full of false promises. Waited 7 months for my sofa. This isn’t custom made furniture guys. It’s factory produced. They should never have taken my money and told me it would be 6 weeks if it wasn’t. I am still yet to receive my coffee table and lamp that I have now been told will be another 4 months. My numerous phone calls to chase this up have made the experience even more excruciating. I’ll never shop there again. Buyer beware!
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lisa joosten on Google
★ ★ ★ ★ ★ The team at Westgate Freedom are excellent Joseph and the manager have helped us over many visits to organize our furniture for our new house. Now we can’t wait for our delivery when we move in ? Thanks team I’m sure we will see you again next week ?
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ethan fan on Google
★ ★ ★ ★ ★ The worst service in history . Bad quality furniture . I bought sofa before level 4 lockdown . The spring came out from the cushion . Scratch my legs and my hands . after 2 weeks the cushion start pilling(very very bad feel) . Bad customer service with late reply . Never stand in customer situation think . When I ask refund or return . They put pressure on me with consumer guarantee . In my understanding, the original intention of the consumer protection law is to protect the legitimate rights and interests of consumer. instead of letting bussiness refuse customers again and again.
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Nilanke Perera on Google
★ ★ ★ ★ ★ Enjoyed visiting this store. Friendly and helpful staff . Wide variety of items and easy to shop around. Will patronize this store again. Good work team. Thank you for being so customer focused! Good luck
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jill jaques on Google
★ ★ ★ ★ ★ Nice store with lovely displays. Plenty of space to move about.
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Jan Van Schalkwyk on Google
★ ★ ★ ★ ★ Shocking customer service. Whoever is in charge of distribution/logistics should be sacked. Bought the sofas and was told delivery will be in contact when they could deliver but it wasn't until I contacted them after weeks that a delivery date was set. Was told between this time and that time and waited longer than an hour after the window time and had to phone in to work to take annual leave. Finally the sofas arrived and 1 of them were the incorrect sofa. Phoned them about it and was told they would get back to me that day. They didn't and I had to phone them about it the next day. Was told they only deliver on Tuesdays and Thursdays so I'll have to wait another week but they will be in contact with me with the date...they didn't and I had to phone them again to get a delivery date. Told me again between this time and that time. As off writing this now, I've been waiting for 3 hours over the time window and had to take more annual leave. Anybody with half a brain cell would have organized an alternative transport since it was their fault but now I have to adjust my schedule, take leave and adhere to all your commands because it's clear you do not care about your customers.
Update: It's now been 4 hours and no respo s from there Customer service team
Update: After sorting out a new date for delivery and waiting at home again for it ...nothing. not even a call to sy they won't be able to make it. So now I'm stuck again looking out my window for a hope of seeing a truck but no...no miracle for me. Absolutely shocking
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Holly B on Google
★ ★ ★ ★ ★ Absolutely incredible customer service from Rochelle! She went out of her way to find a product for me that was showing out of stock on the website. Not only was she super helpful, but also very friendly and lovely to deal with. Very happy with my purchase! Thank you Rochelle :)
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