Fujitsu General - Seaview
3.5/5
★
based on 8 reviews
Contact Fujitsu General
| Address : | Fujitsu General 109 Port Road, Seaview, Lower Hutt 5010, New Zealand |
| Phone : | 📞 +887 |
| Postal code : | 5010 |
| Website : | http://www.fujitsugeneral.co.nz/ |
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Eugene Mamauag on Google
★ ★ ★ ★ ★ |
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Graham Jones on Google
★ ★ ★ ★ ★ Returned call .All good service
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Martin Rotteveel on Google
★ ★ ★ ★ ★ We love the team at Fujitsu General! Great people who provide us with excellent support and service!
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tabya fa on Google
★ ★ ★ ★ ★ My ducted heatpump was December 2015 during their promotion. We started using it during the end of May 2016. It was all working great until 23th of August when the system stopped working as it should. I thought it was too cold and I set the thermostat low. The following day I found out that the outdoor unit was not working. Rang Fujitsu and asked me to call the installer. The next day the technician came over to check what was wrong. It was said to be the PCB board that provides power to the outdoor unit was busted. The first response was great as they came over the next day. The replacement unit was installed on the 5th of September which was quite a while. Only to find out that the system is still not working. Tech said something else must have broke during the process. Rang Fujitsu to complain that the turn around time was not acceptable and only to find out it was not working. Fujistu does not have any accountability and passed them on to their so called network of certified technicians. Tech is recommending to replace the whole outdoor unit but still have to wait from Fujitsu. After more than 2 weeks and counting still no action and clarity when my heatpump will be restored. Fujitsu product is NOT RELIABLE and their customer support is MUCH WORSE. NOT RECOMMENDING FUJITSU. Save your selves from all the hassle.
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N P on Google
★ ★ ★ ★ ★ Never ever go with this brand, terrible after sales support and rubbish aircon. We had ducted aircon installed for whole house in March 2019 by AES paid thousands of $$. Since last September having problem with fglair and wifi controller it's totally not working after I updated the app in September. I contacted AES and they told wait till new update comes in then updated again in December but still same. Email them again no response, email to Fujitsu general and support desk but no response either. Not happy and really annoying. Contacted one of their manager but nothing happened after few weeks now. Going to lodge complain with CGA.
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Sloan Frost on Google
★ ★ ★ ★ ★ We supply and install Fujitsu Heatpumps along with several other high end brands. Fujitsu, in my experience, are the best company to deal with. Fujitsu always have an enormous amount of new systems in stock, the warranty process is simple and well supported. The units are top quality and on the leading edge of development.
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Scott Mason on Google
★ ★ ★ ★ ★ We also supply and install Fujitsu heat pumps regularly and they are definitely the best to deal with in terms of looking after their customers. A great product with awesome warranty procedures. I have to add that the two one star reviews on here are both a result of installer incompetency, unfortunately there are a few cowboys in the industry as with any, but Fujitsu are the only company that do their best to filter them out with the accredited installer certification. Always check the google reviews of a company before you accept an installation to give yourself the best chance of getting an all-round great experience.
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Steve Wykes on Google
★ ★ ★ ★ ★ Bought a Fujitsu heat pump less than a year ago and during recent summer months put it on cool mode then the inside unit started dripping with water.
I phoned the company that I bought it from and they said it sounded like the coil had moisture on it hence the dripping.
Had a further look and found that there were a number of electrical wires near where the water had accumulated so I contacted Fujitsu head office NZ.
This is their response:
"Thanks for your email. Water/condensation can form on the coil of heat pumps when running in cooling mode, especially if the fan is being used in a very low speed. This is more prominent when the humidity level is high in the room. All units have a drip tray in them and should have a drain hose attached to the unit that will allow this water to run away safely. I would suggest running the unit in Auto or high fan speed while in cooling mode to help the air flow move the condensation away.
There are no issues with the mix of water and electrics as the electrics are well away from where any condensation would form. "
I've used other brands of heat pumps before on cooling mode and this is the first time I've had water dripping from a Fujitsu make.
This is the first and last time I have buy Fujitsu, don't make the same mistake I did.
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