Honda Store East Auckland - East Tāmaki
3.9/5
★
based on 8 reviews
Contact Honda Store East Auckland
| Address : | Honda Store East Auckland 32 Torrens Road, East Tāmaki, Auckland 2013, New Zealand |
| Phone : | 📞 +9899 |
| Postal code : | 2013 |
| Website : | https://www.honda.co.nz/find-a-store/auckland/honda-store-east-auckland/ |
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George Savinskiy on Google
★ ★ ★ ★ ★ Such a nice, friendly people work there. New Honda's are amazing!
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tupou halaifonua on Google
★ ★ ★ ★ ★ Very nice...they check my air bag and it was fast as and their service i so amazing...Thank you..
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Chanthavee Samountry on Google
★ ★ ★ ★ ★ Great service even during lockdown. I was so impressed at the proactive approach I bought a car without even seeing it. I will definitely be servicing my Honda there too.
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Craig Barr on Google
★ ★ ★ ★ ★ I booked my 2009 Accord V6L here to change the cambelt as despite only having done 74000km it was the 12 year old original. I dealt with Holly both over the phone and by email who was very friendly to deal with. She emailed me a quote which assumed a "worst-case" i.e., everything needing replacement and that anything that they felt was still not needing replacement would be re-installed and removed from the quoted cost so as not to give customers any unwanted surprises which they told me is their policy. Completely understandable and I think a good practice.
However, I did stipulate from the start (certainly when I dropped the car off) that I was happy to have all parts replaced, particularly the water pump as I do not see the point in re-using 12 year old parts after going to all the trouble of removing them. I have never heard of not replacing the water pump when a cambelt is changed either. But that was what happened. I explained that I did not want to have a new cambelt only to worry how long the water pump might last.
Now to be fair, it probably will last a long time yet given the car's low mileage and condition and he explained their procedure regarding re-installing parts etc as before. That's all well and good and I understand, but I think if a customer specifically states s/he wants them replaced anyway, that should override their procedure. Just replace the parts as requested, simple. (Unless of course it's going to be obviously detrimental to the car etc).
After a bit of to and fro, their head mechanic/supervisor (?) offered to have it replaced at the next service and they will not charge the labour, only the part, so a good result and really this is the only thing making me stop short of 5 stars.
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Shane Todd on Google
★ ★ ★ ★ ★ Brought a car from here. The Team were friendly and there were no hassles with test drives.
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Palestachio on Google
★ ★ ★ ★ ★ Their service staff cannot tell an aftermarket key from the factory one!! Their parking is very confusing when they share a tight space with another workshop, nearly impossible to find a spot at 8am even! On top of all that the "waiting area" is outside in the parking lot amongst tyres and other junk with dirty chairs I was left standing there, it felt like taking my car to a dodgy mechanic. Their staff were unhelpful so I cancelled the appointment and went back home before it turns into a nightmare.
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Keegan Davis on Google
★ ★ ★ ★ ★ Fantastic service! Friendly and helpful staff. Thank you so much ☺️
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Philip Yazbek on Google
★ ★ ★ ★ ★ We dealt with Chanel Tan and she was so lovely, friendly and really went out of her way to assist us with our car purchase! She was super and I felt treated like a valued customer. Thank you for making our experience so special.
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