icebreaker - Newmarket
4.4/5
★
based on 5 reviews
About icebreaker
icebreaker was and still is a merino pioneer. In 1994 we were the first to see the huge potential of this incredible natural material that was not only capable of out performing synthetics and plastics, but was an infinitely better choice for the wellbeing of our planet. The purity of our relationship with nature and our partners is still what differentiates icebreaker as the original and most authentic merino brand.
ContinueBackContact icebreaker
| Address : | Newmarket, Auckland 1023, New Zealand |
| Phone : | 📞 +997 |
| Postal code : | 1023 |
| Website : | https://www.icebreaker.com/ |
| Categories : | |
| Description : | Retailer specializing in men's & women's Merino wool apparel for outdoor activities & sports. |
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Steve Clancy on Google
★ ★ ★ ★ ★ Thank you ?
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Myfreedom Love on Google
★ ★ ★ ★ ★ Top Quality and Service A+
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yoker on Google
★ ★ ★ ★ ★ Great layout, very helpful team, amazing brand!
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Neil Wang on Google
★ ★ ★ ★ ★ High quality clothes, great staff.
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Chetan C on Google
★ ★ ★ ★ ★ Products are a 3/5 – innovative and sustainable with thoughtful features, but high price tags and some quality/longevity issues.
Shopping experience is a 1/5, as if they haven't updated their e-commerce model since the 2000's. Reasons for this:
1) Click and collect takes 3-4 business days, but in my case after 5 business days the order hasn't even left the warehouse in Christchurch. In 2021 this is a disgrace compared to other retailers that can achieve same-day click & collect or next day delivery.
2) In-store product selection is peanuts compared to online, making it difficult to compare options when shopping in store.
3) The combination of the above means exchanges/returns are a pain. Online purchases can’t be exchanged in a straightforward way - you need to return the unwanted product and make a new purchase (which might not even be stocked in store).
So, they do well at sustainability and making decent products, but they need to totally revamp the online shopping experience to suit the current decade. Other brands are gaining ground in the product space while their shopping experiences are already way ahead.
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