Jetts Mount Wellington - Mount Wellington

One of the better Jetts gyms as far as machines and space etc. but the showers are mouldy, black mould on the curtains and walls. Would be nice if they could clean it!!

I should have posted it before, but it is never too late. The worst gym i have been to. No staff and the only guy who was there seemed pretty rude and disinterested. Plus very less space and not much equipment's.

Customer service is unprofessional, unhelpful and trying to take money from clients in unacceptable way. I had requested to onhold my membership during 2rd lockdown in Auckland because I was afraid of gathering group of people. I was surprised in the way the team responded to me at first asking why I wanted to on-hold and threaten me by their 12-week rule of onhold. That just showed me monetary-oriented business of Jetts (in negative way) and carelessness for community health while I was trying to follow government Covid announcement. I emailed back explaining my concern about health and was not happy in the way they respond to client's request in search sensitive time, I decided and asked to cancel my membership. They did not cancel my membership as requested but instead put my membership onhold - which was NOT my final request and decide to reactive my membership months later WITHOUT getting any permission or confirmation from me. Jetts then deducted money from my old bank on the date they re-activated (by their own obviously) and because it is closed bank (lucky I closed my old bank otherwise they will take money from my old bank without my permission), they were not able to do that. Today they called me in very "rude" way asking me to pay while I explained and sent them my cancelation request email months ago. They tried playing around, and threatening me to pay the amount from the date activated to today or will bring to debt collector. They also said they emailed me to notify about that amount and I asked them evidence because I check of emails from Jetts in my mailbox, there is nothing. It did not surprise me when it takes time for them to respond to my evidence request because they definitely did not send any to me. They then came back saying I signed up with wrong email, they were not sent to my email, so its my fault and I have to pay. OMG!! Its so REDICULOUS when I read that email. They definitely made up that because on the date I signed up, I got an email from them in my mailbox to congratulate starting with Jetts. I told them from clients perspective, I feel totally UNFAIR when firstly they did not process my request properly, Secondly they reactived and tried to deduct money from my old bank without my confirmation, thirdly they did not notify and contact with me in their first attempt to deduct money but accumulated to certain amount then asked me to pay for that. They are totally losing their reputation in my mind and I am now regretting to refer my friends to their gym. They are trying to take money from client via unacceptable and unfair way to client. Dont even deserve one star, haft star. You will never get money from me but lose your value, your reputation, your brand in my mind.

Great size small to medium and good amount if machines and space.

I've been coming to this gym for a while now and really enjoying it. Great value for money. Especially the new manager is great and making sure the showers and toilets are really clean. No mold in sight anymore. He is also very friendly, engaging and helpful.

Enough equipment to do what you want. As with all Jetts, quite cramped in free weights area. But have never had to wait, unlike in City Fitness. Considering shifting from CF to Jetts.

I highly recommend Jett's, The Gym's are always clean, They provide Excellent Equipment and Great Customer service. There's no other Gym like it, once you get in the grind you will never want to leave, It opened up so many positive Futures and Goals. Thank yous so much for the awesome experience ?

Love training at this facility. Never crowded. The new manager is so friendly and always keep the club and equipment clean. Will sure recommend my mates. Keep up the good work Jetts :-)