KFC - KFC Balmoral Road
3.3/5
★
based on 8 reviews
Contact KFC
| Address : | 511 Dominion Rd, KFC Balmoral Road, Auckland 1024, New Zealand |
| Phone : | 📞 +988 |
| Postal code : | 1024 |
| Website : | https://kfc.co.nz/ |
| Categories : | |
| Description : | Restaurant chain known for its buckets of fried chicken, plus wings & sides. |
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Diane Simpson on Google
★ ★ ★ ★ ★ Went to KFC for a treat. Start of the week, assistant staff or manager was polite and took order of $15.00 lunch meals x2 and a snack burger. Eat in, staff mixed orders on the screen and nearly missed our order however manager picked up and corrected his staff. Chips sitting in chip tray warm, mixed with fresh ones you don't realise until you take a bite. Chicken warm holding time? maybe lapsing expiry time but is it ? or given to customers mixed with fresh Product?. If this particular branch is under refurbishment great if not the stores toilets, floors, steps were dirty did not look like it was cleaned. This is not the norm as generally it is better what a shame standards are not up to mark.
Air conditioning on quite cold dining in. People come for the value and of course it's KFC but today's visit was disappointing all round with exception the manager was sociable to the point of giving the receipt and explaining if you ring the number and comment then next visit you will receive free chips and drink. Great PR however the review would be poor you would want to get a good response wouldn't you think, enjoy your workplace and enjoy your standards are consistent.
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joel thelning on Google
★ ★ ★ ★ ★ Worst service I’ve ever come across. Took my money. Told us we had to re order. Then served 15 people in front of us. Asked for a refund. Then took 20 minutes to give me it. Disgusting
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troo foo on Google
★ ★ ★ ★ ★ Not finger licking good... it's nauseating!
The positive review... the restaurant building is quite stylish. When we came in, the staff is cleaning up the tables and clearing mess by other patrons which was a huge plus. When we sat on our tables, it's clean. The toilet is fairly well kept, another plus for the management.
The negative review... it's for the management to consider.
When I order my food, I felt that I was rush to make my order even though I was the only customer in line. The staff handling the counter was impatient and the restaurant was almost empty. I really wonder what is the rush?
After I got my order, my bread was crush and the fries were soft. The soft roll bread was crush because the staff did not use proper cutlery to take out the bread from the plastic bag, rather she tore it with her hand. Even though she did it without touching our bread... it's deformed... if this is how the management has trained her to use this method in serving the customers, the management should seriously consider changes.
The chicken though is smaller than usual, when we got it, it was not hot and it seems to have seated in counter for quite a while. It is greasy and the skin no longer is crunchy, and indeed I need to lick the oil off my fingers... not finger licking good... it's nauseating!
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Lynkx on Google
★ ★ ★ ★ ★ We asked for 3 separate orders at the drive through.
The young guy serving us very rudely said no you can’t have 3 orders.
We asked why that was? and he said because it takes too long. Horrible customer service. Disgusting behaviour.
We come here every week and there is always a problem with this particular employee.
We ended going to another fast food place due to the disrespectful way we were treated.
0 stars
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Helen Hulm on Google
★ ★ ★ ★ ★ Staff was nice, and they were quick to make our food, but the only dislike was the BBQ chicken flat bread wrap thing. It tasted nice, but oh my gosh it was so tiny!! I think you would need like three to fill you up.
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Peter Braun on Google
★ ★ ★ ★ ★ It’s KFC, so you know what you get. No complaints about the product… edit… ‘secret recipe pieces’ were pretty dry.
1 star though for every single delivery order over the last two years being incorrect. From simply missing sauces, to missing sides or burgers to receiving a whole wrong order ??♂️??♂️
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Jensen G on Google
★ ★ ★ ★ ★ Always late with orders and the explanation the same every time (short staff)
50/50 your wrap will leak on your trousers
No ice in your drink ? No problem it was taken out almost all.
Drive through... No comments when they are short staffed and this one order was all wrong.
Extra star as food always come hot.
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Oliver on Google
★ ★ ★ ★ ★ $5 for two measly pieces of chicken (gravy not included only pictured for size comparison). Taste is also dry and overcooked. Will not be back.
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