Kid Republic - Hamilton - Hamilton Central
4.3/5
★
based on 8 reviews
Contact Kid Republic - Hamilton
| Address : | Kid Republic - Hamilton 138 Ward Street, Hamilton Central, Hamilton 3204, New Zealand |
| Phone : | 📞 +78 |
| Postal code : | 3204 |
| Website : | https://www.kidrepublic.co.nz/ |
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Luci Szabó on Google
★ ★ ★ ★ ★ Trying to purchase online is impossible. I really wanted a madpax for my son but website is bad, doesnt work properly and only accepts paypal. No online chat/help, very outdated online shopping experience. Do not recommend, too much headache for not being able to shop at the end.
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Julian Chisholm on Google
★ ★ ★ ★ ★ Great place to buy kids great quality toys and clothes etc. The staff are always friendly and helpful.
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Krazy Kat on Google
★ ★ ★ ★ ★ Absolutely stunning store laid out with all things beautiful for your girl or boy, bobux shoes, prams, car seats.... everything is here. ??
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Nina T S on Google
★ ★ ★ ★ ★ 11 May - Updated to 5 star as Melissa got in contact with me and allowed me to return the item I had originally purchased, hassle free.
Really happy with an item I purchased online - also received a bonus discount of 20% this company have competitive pricing too, compared to others who stock the same item!!
6th May - 1 star for zero communication, no response to email despite their policy saying to email them, no response on their Facebook message.
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Gina Barreto on Google
★ ★ ★ ★ ★ Omg, I had no idea about this store in Hamilton CBD! Friendly, professional staff ready to help you. I got a beautiful kaleidoscope for my grandkid. Brilliant ideas for gifts. Love it ?
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Shiloh Hodges on Google
★ ★ ★ ★ ★ Incredible service. The staff happily exchanged some tights as they were a gift too small, even though they were just outside the exchange times. The store is well stocked with so many beautiful high quality brands. The staff are friendly and efficient.
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Ariana Donaghy on Google
★ ★ ★ ★ ★ I love the range of clothing at Kid Republic. I have bought online and in store. Fantastic customer service.
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Ellen Morgenstern on Google
★ ★ ★ ★ ★ I have been a good customer and purchased a lot of expensive products from Kid Republic. On the 28th Sept 2021 I purchased a Baby Bijorn potty in Grey, these retail for $84.95 and are on the higher end when it comes to potties and money.
I waited weeks for the arrival of this potty and upon opening the box found the potty was in less than ideal condition. I had a red mark (that won't rub off), scratch marks all over it and it was visibly dirty.
I contacted the store immediately upon receiving and was told that the owner Claudine" had packed the potty herself and didn't think it was bad and that the mark should rub off. I was then told to post it back for a full refund.
So at this point I have a potty that looks secondhand and the owner of the store expects me to pay out of pocket to post a potty back to her for nothing more than a refund, not to mention we are in a pandemic I have a baby, I will have to go out, pay for gas, a box and postage which won't be reimbursed or acknowledged. She has made no effort to contact me personally.
I know it is just a potty. But it is the principle. You should look after your customers and maintain a high standard in both the products you sell and the way in which you conduct business with customers.
I am very unhappy and want others to know what they can, or can't expect for that matter form the owner of Kid Republic. They let me down.
I said I was happy to take a partial refund and keep the potty in the condition I received it in. If you pay for brand new, then that is what you should receive.
Attached are photos of the Baby Bijorn Potty, when it arrived.
Thank you
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