Michael Hill Albany - Albany
3.3/5
★
based on 8 reviews
Contact Michael Hill Albany
| Address : | Michael Hill Albany 278A/219 Don McKinnon Drive, Albany, Auckland 0632, New Zealand |
| Phone : | 📞 +97 |
| Postal code : | 0632 |
| Website : | https://www.michaelhill.co.nz/stores/michael-hill-albany |
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Tania Davis on Google
★ ★ ★ ★ ★ My fiance and I had a really terrible experience on Sat 08 August. 2020.
We were walking past and decided to see what they had in regards to wedding bands. The sale woman was VERY pushy, we told her we wanted plain gold bands instead were were shown everything but. She then went on to try and sell us on credit but we said we had cash if we found something we really liked and were were applying for a mortgage so applying for more credit won't look good. Still pushed the application saying that it wouldn't do anything and would just show how much we could borrow (the credit card arrived the following Saturday that we had to cancel). She then kept trying to push us at the till saying it would be only $56 ($56 per what? PER WEEK I had to ask!). At this point I had asked for the price several times. Now we said that we were just looking to see what they had. She kept pushing asking why we weren't going to buy then and there. It was 1130 so we said that we would have lunch then think about it. She then asked us what time after lunch we would be back (!?) we said we might do some shopping so might be back the following weekend. We then were told her days off we Sun/Mon, given her card and her PERSONAL cell phone number and told if we come back to message her. It was so awful we took another exit out of the mall to avoid going past the store. I made a complaint on their website and got a generic response but I though if her manager gave her a talking to it might prevent other people being bullied into buying something they don't want then that's good.
The saga isn't over though everyone, she has texted my fiance yesterday 18 Aug 20 to say they ares still selling under level 3 and then RANG today 19 Aug 20 to say the same thing. How did she get his phone number? I don't know! COMPLETELY unprofessional. I still don't know the price of the rings we looked at either.
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Yelena Jevtic on Google
★ ★ ★ ★ ★ I thought I will never say this, but, if I could give this shop a zero, I would. My wedding was on a Saturday,13th March. Our wedding rings were sent to us from Europe and arrived a week before. Six days before the wedding I went to Michael Hill in Albany to get my ring resized, as it was quite small. The shop assistant took the measurement, said it will be done on Friday, the day before the wedding, and it will cost $150. On a Friday I went to pick it up, and the ring was 'done' but still small! It even seemed like nothing was done. She took the wrong measurement! I still don't understand how, I mean, You had one job! Another shop assistant was serving me that Friday and got me to try some of the 'trial' rings and said 'there is no way you are K1/2..more like an L, or even M'.. she then called the shop assistant who served me initially, older lady, who then said in a very flat tone 'well we cannot do anything about this now'. My toddler was crying in the stroller, I was desparate and on the verge of tears and nobody who worked there bothered to try make this situation better.. and there were a lot of staff that day, 12 March. And lots of customers who were looking at our direction, as it was obvious that some drama was going on.. I took my ring, thanked them for nothing and walked out in tears. And thank god, a friend called me and said to go to the private jeweller in Browns bay, I did, they resized my ring in half an hour and charged $55...
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Karen Allen on Google
★ ★ ★ ★ ★ Poor customer service sadly, hard to find a person who could communicate effectively
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C. A. on Google
★ ★ ★ ★ ★ Horrible experience from terrible customer service.
Firstly, we were not greeted or even smiled at upon entering the store - the staff just looked at us then continued to gossip with each other. The staff member who did finally offer to help us didn't seem interested in making any sales. Every time we would ask about the specs of a diamond (colour, clarity etc), her answer would be "it's not that great". Not sure if this is the sales technique they are taught during training but it certainly wasn't the best.
Secondly, we were left quite offended as it seemed that this staff member was under the impression that we couldn't afford the (highly overpriced) 2ct diamond ring we were looking at - this was very obvious in the way that she asked "so guys, this is over $100,000, how are you going to pay for it". Considering the price vs. quality of the diamond, I asked if they had a hand lens that I could use to have a closer look. The staff member abruptly said no. It is highly unusual for a jewellery store not to own a hand lens so I suspect this was either a lie or just bad practice.
Overall, I wouldn't bother going into this shop again. We happily took our business to Walker & Hall and they were amazing and very informative of what we were purchasing.
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Premi Pillay -Suzanna's Gold A Plus Reviewing on Google
★ ★ ★ ★ ★ A place where beautiful memories begin.A gift for that special person or one to spoil yourself.
Staff are of high calibre and make your purchase worth remembering.
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Cassidy Meyer on Google
★ ★ ★ ★ ★ Never felt so judged in my life. I was clearly standing there trying to find someone to help me. I saw a server who finished with her person so I approached her for help. She blatantly looked at me then ignored me saying hi, walked right passed me to this Asian couple who just walked in (despite me standing there for a couple minutes) and helped them. I assume it’s cause they were dressed nicely and I was just in casual clothes but I actually new Michael hill had exactly what I wanted. I even got this judgemental look from her as if I was a waste of her time. Ended up not getting it cause of that horrible experience. Walked across the way to gold mark instead and had the best customer service. I’ll be buying from them
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Kate Phillips on Google
★ ★ ★ ★ ★ Staff were incredibly rude and unhelpful when trying to get lifetime insurance on a newly purchased engagement ring. Awful customer service, would never take my rings back to there and regret purchasing such an expensive piece from such a terrible store
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Shaun Wimpory on Google
★ ★ ★ ★ ★ Because of the layout of the store and the need for social distancing, the staff weren't paying much attention to which customers had been waiting the longest for service. However, once served, the employee was attentive and friendly supporting us throughout the selection and purchase process. Good range of jewelry for a small shop, and the prices were typically competitive.
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