North Shore Veterinary Emergency & Critical Care - Glenfield

There are no words to express our gratitude to Sean for saving Wilbur’s life! He and his team were wonderful during this difficult and stressful time and we cannot speak highly enough of them. All in all Wilbur had to stay over a week in total at their clinic and it was a huge comfort to us knowing he was in good hands, being looked after by such kind and caring people.

The vet was cold and not friendly. Made me feel like I was wasting their time when I was asking questions to understand more. Came here once because my rabbit was feeling very lethargic and didn’t want to eat. The vet told me she is very underweight and thin and doesn’t want to eat due to dental spurs. I tried to explain that she is thin because she was on a diet as she used to be overweight and admittedly, I took the diet a bit too far. I also explained that she was perfectly fine the nights before (good energy levels and appetite) and she has severe arthritis. They were adamant that the dental spurs were causing her pain and irritating her mouth and rendering her unable to eat properly despite the fact that I said there were no prior signs like dropping food or salivating or reluctance to eat (typical signs of dental issues). The vet also said that she was not in stasis because she has bowel sounds. I was very confused as I thought GI stasis is an umbrella term for decreased fecal output, low appetite, slowing of GI tract. She could have be in the beginning stages of stasis or her spurs eventually could lead to stasis. After the consultation, the vet prescribed critical care without any pain relief even though they mentioned that the pain was making her not want to eat. I was hesitant to mention these issues as the vet was very cold. I essentially paid $200 for a 15-20minute consultation and oxbow critical care to be told that she is in pain and have nothing to resolve the pain temporarily. The vet let me leave the clinic with the expectation of forcefeeding her critical care for the next few days while she was in pain when that might not have been necessary. I’m not sure why they didn’t tell me their rationale as to why they didn’t give her pain relief. They also suddenly brought up that she is in her senior years and I should be thinking about the end of life stage. This took me back a little. I know she is a senior but I don’t know how that has anything to do with her diagnosis? They didn’t make this clear and I was afraid to ask. The nurse who was with me was nice enough to answer and discuss some of the queries I had, however, understandably she cannot say too much as her range of practice is limited. Also, I’m not sure if they were so busy and forgot (mistakes happen), they put my rabbit on the examination table that had pet fur... Thankfully, she recovered fine despite the lack of help from this emergency vet. Also, turns out, she doesn’t have dental spurs. If you have rabbits, go somewhere else.

Very unprofessional vet that do wrong diagnosis. My cat has pneumonia and they mis-diagnose as heart disease, delayed the correct and told me my cat is going to die because of the "heart disease", which delayed treatment for 2 days, and my cat was really about to die because of the pneumonia...but luckily I changed to another vet and they use the correct treatment.

We saw the emergency vets today and Sarah who was on the front desk at the time helped us with the whole situation. The vet who did surgery on our dogs was so amazing, they were really hygienic. When we were waiting they gave us updates and explained what was happening. They gave us print outs for medication and had an itemised bill. I found the whole experience really awesome, especially given the circumstances we were there for. Great staff, really helpful.

your entire team is amazing. we brought our cat fatty (leo) in a couple of days ago and found out that day that we had to get him put to sleep, you took care of our boy so well. we were allowed to come back down and take him into the car for a bit to say our goodbyes and give him one last cuddle, i've had him since i was only about 3 years old and it's been a good 15 years with him now, i miss him so so much and i wish i couldve gone in with him when he was being put to sleep but i know that's not possible at the moment. we called later on to ask to get his paw prints done before he was cremated, we were told that you usually don't do them there and the crematorium place didn't do them either, but a few of your staff members ended up doing them for us anyways, they also wrote a card that a bunch of your staff signed as well, thank you all so much for taking care of leo in his last moments.

I cannot say enough great things about this amazing team. They looked after our beloved Ragdoll Henry for 7 weeks over lockdown whilst he was undergoing treatment after a road accident. I was blown away by Sean and his team. From daily updates and photographs, to making sure he had his favourite treats and daily brush. They treat the animals like their own and we cannot thank you enough for all you have done. I know Henry wouldn’t be with us today if not for all your dedication.

Utterly incredible service for our critically ill puppy. They undoubtedly saved her life and gave her back to us when we all feared a potential worst outcome. Their care was exemplary, can't praise too highly. Also kept us informed as to the actions they could offer and the costs involved. Very expensive but shows the true costs of medical intervention, which is disguised in the care of people.

Have had to attend here twice in the last 4 months for one of our dogs. Both times we received wonderful service, realistic timeframes and diagnosis suggestions, and what I consider reasonable prices for the services we received. Our first attendance was over a weekend after our dog's throat continued to swell up and his abscess burst (he was already on antibiotics for this after seeing his usual vet during the week prior). He required sedation, cleaning and draining of the abscess and stitches. The team was amazing, great stitches and no infection afterwards. Unfortunately our second attendance with that dog ended up with diagnosis of a hemangiosarcoma (rapid growing tumour) which had burst and by that stage it was too late to save him so we had to say goodbye. The team were empathetic and just all around fantastic, organising cremation for us and kept our boy comfortable in his last hours. We are so grateful to them. I would recommend calling ahead prior to attending and you will be advised a time to attend so you avoid waiting in the carpark as they do get busy being one of (if not) the only emergency animal vets on the shore.