Novotel Rotorua Lakeside - Novotel Rotorua Lakeside Tutanekai Street
4.1/5
★
based on 8 reviews
Contact Novotel Rotorua Lakeside
| Address : | Lake End, Novotel Rotorua Lakeside Tutanekai Street, Rotorua 3010, New Zealand |
| Phone : | 📞 +7888 |
| Postal code : | 3010 |
| Website : | https://all.accor.com/lien_externe.svlt%3Fgoto%3Dfiche_hotel%26code_hotel%3D1874%26merchantid%3Dseo-maps-NZ-1874%26sourceid%3Daw-cen%26utm_medium%3Dseo%2Bmaps%26utm_source%3Dgoogle%2BMaps%26utm_campaign%3Dseo%2Bmaps%26y_source%3D1_MTUzNTk5ODctNzE1LWxvY2F0aW9uLndlYnNpdGU%253D |
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| Description : | Laid-back hotel offering lake views, a restaurant & a bar, plus an indoor pool, a spa & a gym. |
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Greg Taipari on Google
★ ★ ★ ★ ★ My dinning experience was hugely disappointing. Firstly my main came out nearly 10 minutes before my dinner guest so my meal was cold by the time I ate. That I could deal with. It was my choice to do that. But what topped it off. The dessert came out while we were still eating our main. So it sat at the table and the ice cream melted before I got to eat it. I've not experience that sort of poor service before.
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Ritchie Sachdev on Google
★ ★ ★ ★ ★ Really great helpful staff. Spent a couple of nights here with the family. We have two young children. On the first night my wife went down to reception to find out where the closest place would be to buy a bottle of milk for the kids. The staff told us not to worry about going to buy milk and they would come up with some for the kids. They turned up with two full çoffee cups perfectly warmed for the kids to have before bed. They also told us if we ever need any more milk or anything else, just to let them know and they would sort it, which they did.
The room itself was spacious, nice and clean. Both the bed itself and the mattress on the fold out couch was very comfortable. Bathroom a bit dated but not really much òf an issue.
Breakfast which is normally a buffet was not a la carte due to covid but could pretty much order anything you would find on the buffet and they just bring it to you at your table.
Location is fantastic right by the lake which has a great play area for the kids to ride their scooters/bikes or play at the playground.
Would 100% stay here again the next time we are in Rotorua. Not only was it worth the money that we paid but the friendliness and helpfulness of the staff really made the stay here wonderful.
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Todd Forrester on Google
★ ★ ★ ★ ★ Rooms are dated with threadbare carpet. EV chargers provided and excellent location. Front office staff was attentive and delightful and Rawiri in Clarke bar is a quality team member. House cleaning missed things and even forgot to replace the towels in the room one day.
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Shem Jones on Google
★ ★ ★ ★ ★ The location for this place is excellent as its right next to town.
The rooms are really nice with nice comfy beds. The only thing I didn't like was some mould on the towel racks in the bathroom. Seemed like it was in multiple rooms in the same spot.
The service here was excellent at reception. I would probably recommend if they put some type of welcome message/letter in the room telling users how to use their wifi and about putting the sign on the door handle for your room to be serviced. I had to figure this all out myself.
The swimming pool was nice and warm, and the geo-thermal spas were amazing.
This is definitely the ideal place to stay at when staying in Rotorua, especially considering how its basically in town already.
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David Woodcock on Google
★ ★ ★ ★ ★ The staff throughout the premises in all roles were absolutely delightful and so helpful. This in itself elevates this hotel to a top rating. Of course there were quirks here and there but I left with a warm feeling thanks to the staff.
Also great to have a good array of Sky channels, wonderful indoor pools, etc. Awesome playground across the road and eating precinct right next door.
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ian dawson on Google
★ ★ ★ ★ ★ Very hospitable hotel located by the lake front park redevelopment.
This was the first time we had stayed here.
Our bed & breakfast deal was well priced.
Our room was spacious, well maintained clean & tidy as you would expect.
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Joel Curley on Google
★ ★ ★ ★ ★ Very nice hotel. Pool area had a lots of choice with 4 mineral pools, a plunge pool, a spa and of course the main swimming pool. I did see room for a sauna and i think this would be a great addition. No silly covid rules required either.
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joanna hood on Google
★ ★ ★ ★ ★ A conveniently central place to stay with scenic views over the lake. The check in staff were super friendly as were the restaurant staff. I was made to feel welcome and safe, ideal as a solo female traveler.
The highlight was the birthday surprise where you went above and beyond expectations. Thank you for providing a memorable stay.
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