NOVUS Glass Penrose - Penrose
4.2/5
★
based on 8 reviews
Contact NOVUS Glass Penrose
| Address : | NOVUS Glass Penrose 5b Olive Road, Penrose, Auckland 1061, New Zealand |
| Phone : | 📞 +8 |
| Postal code : | 1061 |
| Website : | http://novus.co.nz/Novus-penrose/ |
| Categories : |
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KETAN PANSURIYA on Google
★ ★ ★ ★ ★ Two days back, I had windscreen replacement at NOVUS GLASS PENROSE and had a disappointing experience because they have not done their work correctly. There are many flows in there after the outcome. They scratched the body part of the car and damaged the windscreen plastic fitting part while installing the new windscreen. Moreover, after calibrating the radar camera and sensor, they did not fit the sensor and wiring box suitably inside the windshield. There are air bubbles in the rain sensor. I mentioned all these things but still waiting for their call to solve these faults. They said that they would come back in next day. But I am still waiting. These things cost time more than money for any person.
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Bala on Google
★ ★ ★ ★ ★ Went for a windscreen replacement and i was told it was half a day job approximately 4 hours or less. So i waited nearby for cafe to realise after 3 hours that they didnt even look at it. Finally after 3 hours i went to pick up, they took my car into the workshop and i got back my car after almost 6 hours wait. Noticed it wasnt just me, there were other customers waiting while their job was finished but none of the staff communicated.
You will get a standard response "your windscreen is being calibrated" . How can they calibrate without moving my car from the car park!
truth is they havent looked at your car.
Never again!
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Tan Wang on Google
★ ★ ★ ★ ★ Great team, great service, sorted my insurance for me so I didn’t have to do a thing, just dropped my car off, picked it up within the hour for a chip repair. There was still a slight visible hairline which I was warned about, so no surprises. Very happy.
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Jacinta Melissa on Google
★ ★ ★ ★ ★ Brilliant service
Window replacement done at home under 15 minutes for my Mazda 3 18
Thank you for your mobile service Novus
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Rob Z on Google
★ ★ ★ ★ ★ I cannot in good conscience recommend this business. Had a windscreen replacement here and am thoroughly unimpressed, poor workmanship and poor attention to detail. Get your windscreen done anywhere else.
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Michael Fraser on Google
★ ★ ★ ★ ★ Wow these people are amazing!!!! From Peter who came out at night to plastic wrap my car window so rain wouldn't get it to the amazing Samantha who is very organized and kid to speak to. Not very nice having a smashed window but these people have definite gone above and beyond to make the repair easy. Great team of people here ?
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Matthew Cutler-Welsh on Google
★ ★ ★ ★ ★ After a very quick response from Tower Insurance, an appointment was booked to look at a chip on our windscreen. Novus made it super easy. They came to us. Technician kept me updated during the morning to say when he'd be here. All done within 30 minutes.
Great service.
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Peter Douglas-Bell on Google
★ ★ ★ ★ ★ An awesome experience - 5 Star! Due to a manufacturing fault a side window in our car exploded in the Summer heat a week before we were to go on holiday. As it was Christmas Holidays we needed to wait till they re-opened. The part was no problem, but finding a time before we went away was challenging. But Trish at Novus Penrose went above and beyond and found a gap for us. Excellent customer service, totally professional and they did a great job. Thanks guys - keep up the good work :)
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