PB Tech - Manukau City Centre
4.1/5
★
based on 8 reviews
About PB Tech
Over the last 25+ years, we've worked hard to build a trusted reputation as a leading supplier of technology products and services for home, business and the public sector, and count many of New Zealand's largest companies, government departments and educational institutes as our customers.
Much of PB’s success is the result of an unwavering commitment to helping our customers save money by offering New Zealand’s lowest prices on a huge range of computing and technology hardware. Our obsession with being NZ’s best value shopping destination for all things tech is complimented by our unmatched selection of in-stock and ready-to-ship products, convenient shopping locations in-store and online, and passionate and knowledgeable staff....Read less
Contact PB Tech
| Address : | PB Tech 587 Great South Road, Manukau City Centre, Auckland 2104, New Zealand |
| Phone : | 📞 +99 |
| Postal code : | 2104 |
| Website : | https://www.pbtech.co.nz/ |
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Paul O'Reilly on Google
★ ★ ★ ★ ★ Really disappointed that their 'One Hour Click & Collect' has taken all day and still isn't resolved - I was able to go into the store with item in hand, but due to using a gift card for part of the payment, the item couldn't be released, and still isn't. The local staff are amazing, and tried to reach out to the web department, but not even they could get through to a live person to resolve the issue.
.. Hopefully I get the item I brought this year (after all, it's in stock!) - but with only 2 days left before 2022, it's not looking likely.
Don't trust Click & Collect after Christmas!
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Joe Cavit on Google
★ ★ ★ ★ ★ Purchasing a new item is quick and efficient, however the after sales support is sub-par. Staff were fairly rude when dropping off as well as picking up. It also took much longer to reach a resolution with any responses to several emails. Better communication and empathy is needed. I would never consider paying for their repair services based on my experience.
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Eleni Mason on Google
★ ★ ★ ★ ★ Very friendly and professional. Lovely young lady at the door guiding people to the right areas of the store to get help was super nice and welcoming. We got great help from the IT repair team to the sales and check-out teams. Friendly farewells all round and from the super nice lady at the door accompanied by a lovely gentleman this time. Nice work PBT.
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Kalym Lipsey on Google
★ ★ ★ ★ ★ Terrible customer service! Ordered a custom built computer from them. They sent it without a power cord. Contacted asking for this to be sorted and, two weeks later, I got a "do you still require assistance?" response. In the meantime, I had located a power cord to then find out they hadn't put the system together properly. Rather than wait for them to ignore me even longer, I went to someone local to sort it out for me. They'll take your money and then ignore you. I've tried to stay loyal because of good early experiences, but I will NEVER spend another cent with a company that doesn't respect their customers. Appalling customer service and an insulting attitude. One star is one too many. Updated: answering this review with a template response is not an improvement. My name is extremely unique. You could find my order in your system in seconds if you really wanted to resolve this issue. Expecting me to email you again, to be ignored again, is not a resolution.
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Judith on Google
★ ★ ★ ★ ★ Very poor customer service. Can't reach by phone at all and lucky to get any email replies. Ordered headphones in November 2021 Didn't arrive for Christmas or for end January birthday. We moved house and gave them our new address. They confirmed via email they would send to new address and even sent a new invoice with the new address. Guess what! Dispatched today to OLD address. Not had any response to any emails sent after new address confirmation. Do not recommend buying online from them.
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Scott hurst on Google
★ ★ ★ ★ ★ They're so quick to give service when they want your money, it's completely different when you need after sales service, it have been over 2 months for a surface keyboard where the Microsoft website says 10-13 business days, definitely will not be shopping here again. All the sales and service staff just fob you off and say they will call, even private messaging them with job number never got a reply, do not buy here, you will regret it when it breaks and you need to get things fixed. If I could give less stars, I would.
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Andrew Merritt on Google
★ ★ ★ ★ ★ Great place to pop in to have a look at computer parts, tech gadgets, mobile phones and more. Staff are helpful, friendly and only to happy to assist even if you only after a small priced item the service doesn't change from a small sale to a large value sale. If the item you want isn't in stock they are able to offer an alternative which I find is great.
Keep up the great work team!!
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Mark Safi Hooton on Google
★ ★ ★ ★ ★ We Bought our first Home Computer and other Tech the Best thing about buying from this Store even though they don't have Display models of everything our Consultant let us watch a long video on the unboxing of a Ninebot Electric Scooter after seeing how simple it was to assemble on the video we bought it and took it home let me tell you this Scooter is the one to get it has changeable Power modes a excellent illuminated front light Electronic Brake led lights the works So simple to Operate our eight year old Daughter figured it out it Seconds I've ridden on it it has a wide platform and has a larger weight Capacity Threshold So you can Comfortably Safely stand on the Platform and ride it.
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