Prada New Zealand Auckland - Auckland CBD
3.8/5
★
based on 8 reviews
Contact Prada New Zealand Auckland
| Address : | Prada New Zealand Auckland 45 Queen Street, Auckland CBD, Auckland 1010, New Zealand |
| Phone : | 📞 +97 |
| Postal code : | 1010 |
| Website : | https://www.prada.com/ |
| Categories : | |
| Description : | Retailer of upscale apparel, handbags, fragrances & more from the Italian designer. |
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Alliv Samson on Google
★ ★ ★ ★ ★ Shopped here a couple of times and the service have always been terrible. Notably today while looking for a suit, sales associate was hesitant to give us a bigger size and kept telling my friend to lose weight. Despicable. Save yourself and order online or shop elsewhere. Hugo Boss across the street was excellent and won our business instead.
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Santa Inquisitor on Google
★ ★ ★ ★ ★ So far I personally had only good experience shopping at Prada. The staff is always lovely, polite and eager to help. There is an odd thing where you'd have to wait outside despite there being nobody in the store but at least the wait is only a few short minutes and is nowhere near the insane, absolutely ridiculous lines at Gucci and Louis Vuitton.
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Kristy Alexander on Google
★ ★ ★ ★ ★ Everytime I come here it’s always an amazing experience! Especially Marco, makes shopping so much fun and he knows how to style everything he’s absolutely amazing!
Thank you always Marco for looking after us so well every time!
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Sandra Perillo on Google
★ ★ ★ ★ ★ My husband bought me a beautiful pair of Prada sunglasses. After 8 months they needed repairing. I left them at the store for 4 and half weeks. When I went in to check where the repair was at the lovely lady told me they were not there but would chase the repair up..2 days later I had an awful call informing me that the repair could not be done in Auckland & would need to be sent off shore for 2 to 3 months!! 3 - 4 months without my sunglasses - no sorry, no relacement pair. These were not cheap & I feel that the after sales service leaves much to be desired.
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Amber H on Google
★ ★ ★ ★ ★ Have had great experience in this store before, but ordered for the first time online this week. Order came to me from the Queen st store really fast and was packaged so beautifully complete with a big shopping bag. So fun to unwrap. The purse is immaculate. Really happy with my order thank you
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lena may on Google
★ ★ ★ ★ ★ amazing customer service! the worker offered us a glass of champagne to celebrate my birthday, she was very lovely & helpful. definitely made my shopping experience 100x better :)
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Abi Lagumen on Google
★ ★ ★ ★ ★ I don’t recommend their customer service. I am very disappointed with this store.
My sister bought a bag as a duty free item, which needs to get picked up at the Auckland airport on the day of her flight (to Philippines). When she picked up the item, it didn’t come with a box and has a scratch close to the inside pocket. She sent an email straightaway and got no reply.
I called Prada Auckland the next day to let them know what happened. The salesperson told me that unfortunately my sister can’t exchange this in Prada Philippines (they didn’t tell me why) however since my sister is going to Sydney they said she can exchange it from there. The salesperson even claimed that it’s hassle free cause she just needs to show the receipt when she gets to the Sydney store. I asked the salesperson to reply to my sister’s email and confirm that she can do the exchange in Sydney as a proof for her (since they told me that Prada Philippines can’t exchange and Sydney can). My sister received a reply saying that they will forward the email to the manager and the manager will reply ASAP. Days passed and no email from the manager.
My sister got in touch with Sydney to check if they have a stock for her and if she can exchange the bag. The salesperson there is nice and said there’s no problem, they just need a confirmation email from Prada Auckland saying that they’re okay for Prada Sydney to exchange and provide a box.
I called Auckland again to ask for this confirmation email, but the manager takes days and still hasn’t sent a one. He keeps saying he will get back on us but still no email and no call. We left our contact details twice.
It’s very frustrating to keep calling and waiting. Also this is a hassle for us to travel and exchange an item that shouldn’t be damaged in the first place. All we are requesting is a confirmation email to show to Prada Sydney. They also said it can be exchanged within 14 days but they’re delaying the process of this seem to be unnecessary wait for an email. My sister’s flight to Sydney is soon and she needs the email before she gets there.
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Man of Steel on Google
★ ★ ★ ★ ★ Visited again recently and served by staff named Chloe. Very professional service standard with good understanding of customer's demand. Ended up not purchasing but will revisit again when opportunity rises
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