Royal Heights Medical Centre - Massey
3.9/5
★
based on 8 reviews
Contact Royal Heights Medical Centre
| Address : | Royal Heights Medical Centre 38 Royal Road, Massey, Massey East 0614, New Zealand |
| Phone : | 📞 +9877 |
| Postal code : | 0614 |
| Website : | http://www.royalmed.co.nz/ |
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Sue Wilson on Google
★ ★ ★ ★ ★ I rang dr lapish as a concerned grandmother with medical experience to discuss my granddaughter whom I had spent four days supervising over the weekend. She was extremely rude, refused to talk with me, has strong boundaries with her patients. I said I believe in transparency and the inclusion of family/whanau. I was considering a formal complaint, but decided she wasn't worth the effort. She actually hung up on me.
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James Yoo on Google
★ ★ ★ ★ ★ Highly unsatisfactory. Some doctors here didn’t quite seem to be knowledgeable and gave the wrong advice. Also, the admin is not so efficient in getting things processed.
After seeing the doctor, I was told by the medical center to go to my local chemist to pick up the prescribed medicines but the medical centre failed(forgot) to send the prescriptions to the chemist. This happened two times already.
Not satisfied at all.
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Tina Chen on Google
★ ★ ★ ★ ★ Best medical centre. We moved from the shore to Massey and changed our medical centre to here. Doctor Kingsley is awesome. He’s very patient and professional. And nurses and receptionists are always nice and friendly. They are giving my family, my baby very good care.
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Sylvania Pang on Google
★ ★ ★ ★ ★ Dr Kingsley Ng-Wai Shing is a Good Listener, Compassionate, Committed, Attention to Detail (vigilant about following up on any tests that are done and communicating those results).
The nurses are polite, friendly and caring.
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C J on Google
★ ★ ★ ★ ★ Very irresponsible and unreliable Receptionist (her name is Kala, check their website out) made us to wait for two weeks for no reason just because she didn't pass the message to the doctor to contact the specialist after three phone calls I've had with her. And it was 'urgent' as doctor told us from our examination. She tried to get away from this trouble telling the doctor a lie that she couldn't understand what I was saying. Hello??? I am fluent English speaker!!! Extremely unsatisfied with her poor attitude.
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Floyd Ormsby on Google
★ ★ ★ ★ ★ I have been going to Royal Heights Medial centre now for 45 years and i have found them to be amazing with their interaction in person and over the phone. It is an especially busy, stressful time in any business with this covid restrictions etc, red light, orange light, stop - go etc, This is a very busy medical centre, and must be very stressful, I have dealt with the front line people and most of the doctors and i cant fault them with their attention and care.
Gail
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Aman Kaur on Google
★ ★ ★ ★ ★ Have been visiting this practice for past 9 years and have always had a good experience. Doctors are great and receptionists are all very helpful and accomodating.
There had been occasions when I had to ask them to keep an eyed on my 2 kids, so i could see the doctors and said yes, without hesitations
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pauline ward on Google
★ ★ ★ ★ ★ I have been a patient of this practice for the past 14 years and I have found them to be professional, empathetic and and I always feel I have been heard. A recent bout of illness which required admission to hospital was a perfect example of being heard , given advice and care , not just by my GP but also reception staff. I am very grateful to them all - they are a great team :)
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