Singapore Airlines Cargo - Airport Oaks
3/5
★
based on 2 reviews
Contact Singapore Airlines Cargo
| Address : | Singapore Airlines Cargo Ogilvie Crescent, Airport Oaks, Auckland 2022, New Zealand |
| Phone : | 📞 +979 |
| Postal code : | 2022 |
| Website : | http://www.siacargo.com/ |
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Benjamin Whitehead on Google
★ ★ ★ ★ ★ |
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HUSS on Google
★ ★ ★ ★ ★ Whilst checking in I asked if I could check in my hand luggage also as I had 8 kg left. I believe checking it in would’ve made my check in altogether over by 1kg. I used the exact same weight when traveling with Singapore during my arrival so didn’t see the issue. Lili Shang who was checking me in made a big issue about it and told me I needed to rearrange my entire luggage to make the weight work. I did so but asked to see the manager Megan (blonde kiwi lady) she was extremely rude to me sniggering and giving dirty looks whilst talking. She said “we are not letting you get away with 1kg I don’t care if you did when you arrived now go away”. I thought this was very odd coming from Singapore airline manager and is not how I expect to be treated after flying with you for several years. Any how after I queued again and picked my things to accommodate I came back and Megan was smiling sarcastically as if she was happy I just had to rearrange and queue again. As I was going to my gate I saw her again and overheard her speaking to someone and to be clear this is exactly what I overheard when she didn’t notice I was there “I made life difficult for this gond checking in”. This is really disturbing and shocking. I’ve tried to call your department several times to find a disconnected line as I did not feel safe boarding this flight. I will never ever be flying with you guys after Megan’s remarks it’s disgusting and as a British citizen very sad to hear these words come out of a Kiwis mouth. I will be sharing this experience on my travel blogs and leaving reviews where I can of this as it is not acceptable. If this is not escalated I will be pursuing legal matters if need be as I now have to endure a 14 hour flight with this on my mind making me anxious.
Hope this has shed some light on the situation with Megan. I can’t for the life of me understand how someone like her is a manager for your Auckland International Airport check ins.
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