SMASHED IT - Ponsonby

After Microsoft's latest Office update (1.5.21), the entire Office suite was wiped from my laptop - which really stressed me out! :( Although I managed to re-install Office successfully myself, I lost my former Outlook profile and contacts. I did some research, which enabled me to discover the data file (which thankfully was backed up!). At that point I took my laptop to the shop, and was received very courteously and sympathetically by Liam. He listened attentively to the background and my conclusions and then did the necesssary repair. I now have my previous Outllook profile back, and am so happy and relieved!!! I can't recommend Liam's services highly enough. He is a very personable man and an asset to the business. I understand that he usually does mobile repairs, however he clearly is knowledgeable about laptops and software issues. Absolutely 5 star service!! Great to know that I now have a local technician that I can rely on when needed. Thank you so much, Liam !!!! :)

Smashed It Ponsonby were able to repair my broken MacBook Pro 13 inch screen within 4 hours on the same day. Their price was several hundred dollars cheaper than the quote I got from apple for repair of products not covered by AppleCare/warranty. The staff member at the store was professional and helpful. Would definitely recommend :)

SCAM - WORST PLACE YOU CAN GO FOR A REPAIR - THEY RUINED MY COMPUTER AND REFUSE TO REPAIR IT. HORRIBLE CUSTOMER SERVICE I gave them my computer as I had an issue with the Hard Drive cable. They gave me my computer back with the SHIFT touch blocked on so my computer would only start on Safe Boot mode. Impossible to use it. I give it back to them, they manage a little trick to use my computer with starting it while holding one button for a few minutes and turn off the SHIFT touch so its no longer possible to use it. I was obviously not happy as they break the SHIFT touch while manipulating my computer for another problem, so I called them back and Liam told me to bring it back as they will fix it free of charge. I ended up waiting for days with no updates. I called back and talked to Melvin who told me that the guy who repair my computer was actually new and he would not be surprised if he did a mistake while manipulating it. As this one was wick I waited for days with no updates. I had to call them back again and asked to talk to the manager. Nick, manager and owner, contacted me by email. He was so unprofessional and refuse to take responsibility for his staff's mistake. "It is a very old laptop, it is not uncommon to have multiple issues at this stage, further the keyboard is nowhere near the cable we replaced on the hard drive making it quite far outside the scope of any warranty cover, lastly all the repairs we did are out of warranty anyway. If you disagree with our assessment then I suggest you opt to have this independently accessed at a disputes tribunal." "you’re trying to scam us. Please stop emailing me." See the way he would talk to you on the attached pictures. WORST CUSTOMER SERVICE EVER. My computer is pretty much out of use now, $250 + $80 WAISTED, and on the top of it I got insulted by the manager, I am shocked. When I went there to get my broken - thanks to Smashed it - computer back, the staff that gave me my computer back said that he was also shocked by the ways the manager handleD the situation, but he was also not surprised because the manager is very much not honest and this is why he actually resign to his job. Huge staff turn over, because people are ashamed to work in such a place with no honesty and no ethic.

My iPhone 7 Plus was totally smashed . With a bent frame , no screen and parts missing . I’ve been to 3 different repair shops but all were unsuccessful to recover my photos (around 10000) and videos ( min 100) . Apple couldn’t help . They advised me to go to a specialist who were going to charge me $1000 to recover my data. These guys did it in 4 days and only charged me $200. I’m so happy and relieved that I got all my photos and videos back . Now I can stop worrying . Thanks again guys. If you ever need removal services ,vans or trucks please don’t hesitate to contact me . Would like to return the favour.

I walked in with a suspicion that the charger port on my phone was damaged. The gentleman in the store gave it a quick clean with a special pair of tweezers and an air pressure device, and fixed my phone instantaneously. Moreover, he did it free of charge (although I insisted on buying him a coffee to express my gratitude ?). Even though very brief, the service felt professional. I'll definitely keep this place in mind if I actually ever need a genuine repair.

Took my phone in to sort a charging problem it had and was fixed within minutes. Best phone repair shop in the area

We had our computer fixed within a few days. Quick service and for what we thought to be a reasonable price. Certainly cheaper than a new iMac.

Top professional service. Gave me two prices for my Apple Watch glass replacement. Came in at the cheaper price. Very satisfied, would definitely recommend these guys.