Smith & Smith Botany - East Tāmaki
3.9/5
★
based on 8 reviews
Contact Smith & Smith Botany
| Address : | Smith & Smith Botany 135 Harris Road, East Tāmaki, Auckland 2013, New Zealand |
| Phone : | 📞 +8888 |
| Postal code : | 2013 |
| Website : | https://www.smithandsmith.co.nz/branches/botany/ |
| Categories : |
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Mens Cosmetics and Skincare on Google
★ ★ ★ ★ ★ These guys repaired a chip in my windscreen today, and this was the best service Ive received from any business in a very long time. Although being flat out busy they remained friendly, professional, efficient, 10/10. Hopefully i wont need them again but I would highly recommend.
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Chris Pond on Google
★ ★ ★ ★ ★ Excellent service. The team took great care of the car and the finished result was perfect. Thank you.
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Anton Walters on Google
★ ★ ★ ★ ★ Waited 2 weeks for appointment to replace my window, fair enough, the glass had to be ordered.
I arrive for my appointment at 1pm and then got told my glass was sent to the wrong branch but they will try sort it out and give me a call.
4pm comes and still no word from Smith &Smith so I start calling to find out what is going on.
All I got is an apology and that they have informed the solutions team and a promise someone will contact me.
10:30am the next day and still no one has contacted me.
I took time off work and arranged for someone to take me home while they replace the glass so that's 2 people's time and money wasted.
I eventually phoned my insurance company and asked them to arrange another supplier and just like that I have another appointment with another company for the next day.
And still have not had a single phone call from Smith &Smith.
Absolutely shocking service!
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Stefan D on Google
★ ★ ★ ★ ★ DO NOT TAKE YOUR CAR HERE!!!! Absolute time wasters!!! had a cracked windscreen and my insurance company organized it to be fixed here. waited 3 weeks to be seen, and also called up the day before to ensure that they had the right window, which the lady on the phone assured me they had it in stock. came back at the end of the day to pick up car and it was not fixed because they did not have the window. they also lost the trim that goes between the window and the car, which left me with a leaky window to drive in rainy weather. they told me to make another appointment 3 weeks later, so I took my car else where. absolute time wasters - take your business else where.
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micheal white on Google
★ ★ ★ ★ ★ I have taken 2 vehicles there within the last month during the morning and can not fault the service I got both times .
Efficient and helpful.
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Waiheke Executive Transport on Google
★ ★ ★ ★ ★ Spent over an hour on the phone arranging to get my windscreen fixed in Eat Tamaki. Pre paid for two chips.
Arrived only to be told they would not fix it.
When asked why i was told legislation prevents them fixing it.
When I asked why I could go to Pak and Save Car par Park and get it fixed they had no answer and told me to go away?
I crossed the road to 135 Harris Rd. Quality windscreen repair and they fixed it on the spot.
I know where to go next time?
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Liu Carole on Google
★ ★ ★ ★ ★ We received the confirmation of appointment three weeks ago, plus two reminders on last Friday and yesterday before the appointment of this morning. After we cancelled our customers appointments and took time to arrive there, the staff checked their workshop, then told us that the windshield was not delivered yet.
Poor management and communication between internal departments.
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Bhavin Bhikha on Google
★ ★ ★ ★ ★ Time I was booked in was 1 hour and the job to fix a window chip was completed within that time. Great service and friendly professional staff.
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