Smith & Smith Henderson - Henderson
3.9/5
★
based on 8 reviews
Contact Smith & Smith Henderson
| Address : | 15 Moselle Avenue cnr Moselle &, Smith & Smith Henderson Waipareira Avenue, Henderson, Auckland 0612, New Zealand |
| Phone : | 📞 +8888 |
| Postal code : | 0612 |
| Website : | https://www.smithandsmith.co.nz/branches/Henderson |
| Categories : |
|
J
|
Joash on Google
★ ★ ★ ★ ★ Had my windscreen repaired today and they did an immaculate job but it was the customer service from start to finish that made my visit enjoyable. I didn't get the name of the man who served me first but he was laid back and awesome. Thank you
|
|
L
|
Linda Aubrey on Google
★ ★ ★ ★ ★ Great job and excellent service. We find the Henderson branch to be the best in our area
|
|
m
|
mc roney on Google
★ ★ ★ ★ ★ Are there any ratings below 1, because trust me, their service is hopeless, ignorant and more of literally yelling their customers away. This team is a bunch of useless piece of s.h.i.t
This incident is regarding date: 24/02/22, time: 12.30pm and location: Smith & Smith Lincoln Road. Situation: white S.U.V
|
|
A
|
Armin Morrison on Google
★ ★ ★ ★ ★ Terrible service! They said to allow an hour as it was only a small window chip. I turned up on time, waited 15 minutes for someone to asked if I'd been attended to yet. Then another hour waiting in the car until I went back in to find out what was taking so long. Got a sorry and that it would be another 30 or so minutes. Gave up - no one to take any responsibility - just a lot of people saying the same thing "sorry". Had to pay in advance - no problem, only of course they couldn't refund my $99 without going through management. Rang the call centre to ask when my refund would come through and to provide feedback. That only made things worse as call centre staff have no ability to do anything - could only put me back to the staff at the branch which is of course where the problems started and no resolution. Hours later still no response! I realise things go wrong sometimes - it's how these things are handled that rattle my cage. In this case one of the poorest responses I've had. Maybe some of the money that is poured in to getting business could be spent on training for how to handle complaints and respond to issues. But who am I know - I'm just another customer!!
|
|
M
|
Moon Andrew on Google
★ ★ ★ ★ ★ IT WAS THE WORST SMITH&SMITH EXPERIENCE EVER!!!
I recently replaced a front windscreen from Smith&Smith Henderson. After replacing it, the paint on side frames of the windscreen came off. It was fine until then. Because they were only small parts. Also I already had some scratches on the car. So I didn't expect to receive any big compensation. May be just few paint touch up could do.
But Smith & Smith asked me to bring a quote from my panel beater, so I had to travel to my panel beater who is quite far from my place to get a quote. And I had to go back to the Smith & Smith and give them the quote.
But then the words changed. The manager called a panel beater next to his company and got a quote from him again. He said they usually get two quotations. But he was still not happy with the quote and he asked me to visit another panel beater for a quote. When I didn't answer, he said he would take a picture and send it to me. I got annoyed and asked if it was because of the money. He said no and said because the panel beater is a big company. Then why I was asked to bring my own quotation in the first place and why he called the panel beater next to his office?
The problem isn't just this. The plastic packing on the side of the windscreen was also incorrectly assembled, so they had to redo the work. They also broke the ornaments hanging on the rearview mirror, which was a gift from my friend. The engine oil sticker was not re-attached, making it impossible to know when to change the engine oil. The technician is bad, and the service is bad.
He kept telling me "Let me do my job" a few times, making me feel like I am a badass guest. I wasn't stopping him to do his job. He was not doing his job properly.
I never thought of making this much of a problem. I was fine with just some touch ups and I was fine with the broken ornament. But the manager's attitude made me so angry.
|
|
V
|
Vicki Evans on Google
★ ★ ★ ★ ★ Excellent service from this branch. My vehicle was broken into and they very kindly cleaned up all the glass and taped perspex as a temporary measure for me to get back to my home town. Great service!
|
|
R
|
Rosemary Henshall on Google
★ ★ ★ ★ ★ I experienced very poor organizational service. There is no way to get through on the phone. The call back service is over 30 minutes sometimes hours. They cant follow instructions on when to call you back if you are not available to take calls while on duty. When I took my car in to have a new windscreen , there was no one in reception, they rang after 20 minutes to say they did not have it in stock. So now I have to wait to organise another day where i can take a day off get a lift and finally get it fixed. The actual staff were nice.
|
|
I
|
Isobel Cain on Google
★ ★ ★ ★ ★ ABSOLUTELY TERRIBLE SERVICE, DO NOT GO HERE OR ANY SMITH & SMITH BRANCH. I had to wait over a week to get a booking time to replace my rear window. When I got there, they had ORDERED THE WRONG GLASS. Incredibly inconvenient and upsetting considering window replacement is meant to be their core service. They made me wait another 2 weeks to get another booking. I went to the second booking today - they ordered the wrong glass AGAIN!! APPALLING SERVICE. Their office then wouldn't answer the phone so I was told to wait until they call me back to rebook again. I made a written complaint two weeks ago - they didn't respond. I tried calling them and was on hold for over 30 minutes - they didn't answer or call back like they promised. Massive inconvenience, terrible service, not worth going to Smith & Smith. DO NOT USE SMITH & SMITH!!
|
Write some of your reviews for the company Smith & Smith Henderson
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Auto glass shop,
Nearby places Smith & Smith Henderson
