Target Furniture - Wairau Valley
3.9/5
★
based on 8 reviews
Target Furniture NZ | Modern Designs at Affordable Prices Home Page - Targetfurniture.co.nz
Target Furniture NZ
About Target Furniture
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Contact Target Furniture
| Address : | Target Furniture 19 Link Drive, Wairau Valley, Auckland 0627, New Zealand |
| Phone : | 📞 +98 |
| Postal code : | 0627 |
| Website : | https://www.targetfurniture.co.nz/ |
| Categories : |
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Cecilia Gouws on Google
★ ★ ★ ★ ★ I ordered a bed from Target furniture but when it got delivered the footboard was cracked. After contacting the production department they sourced a replacement part for me and send out their delivery van as soon as they got a hold of the part. I would like to commend Peter for doing a fabulous job with the delivery. He was friendly, on time, easy communication and very helpful. Peter was very pleasant and even offered to assemble the bed for me which was much appreciated. I highly rate this friendly can-do attitude!
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Jeani bee smith on Google
★ ★ ★ ★ ★ I ordered a lounge suite from Target Furniture in Glenfield. The wrong colour had arrived (on a super fast delivery) and I went into the store to resolve. The customer service was outstanding. Later on that day I received a call from Peter.K and he was super fast to resolve, ordered the correct colour and just made the entire experience easy! I then changed my mind and stayed with the wrong colour that was sent, because my family loved the colour. Peter was just happy I was happy. I think excellent communication really makes a store worth shopping at! Thank you Peter. K you were fast, efficient and lovely to deal with. Have a very Merry Christmas kind regards Janine
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bootum cuety on Google
★ ★ ★ ★ ★ We got Emerson single bed from target and were not able to screw the bed slats properly. We contacted target months after the purchase and Peter from the service team contacted us within a week and visit our house and screwed the bed properly for us.
It was really positive response from them, knowing that you got a backup if any issue arise after the purchase.
Thanks Target team
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Nick T on Google
★ ★ ★ ★ ★ Bought an Antoni outdoor bench and table from them. Everything arrived on time and as promised. The furniture looks good! There was an issue with the set, called up support and they were so quick to resolve the issue.
5 stars because of the great customer support we got. They replaced our chair and table and we assembled it this time without issues. Thanks team! Special shoutout to Peter K for the support, he made sure to check in every step of the way.
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Aimee Backhouse-Smith on Google
★ ★ ★ ★ ★ Just wanted to acknowledge some really great service from the customer care team at the Wairau store. I had some delays with a product I ordered back in October, unfortunately it was damaged when I received it but the customer care team were very efficient at getting it sorted for me. Peter was especially helpful and made the whole thing so much easier, great communication and follow up to make sure I had received my refund. Thanks again for all the help :)
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Hamza on Google
★ ★ ★ ★ ★ Great customer service... Alejandra was super helpful, and very professional. She knew her stuff, and always provided helpful advice.
We've had an issue with the minor defect on the sofas when they were delivered, and she's been very attentive in dealing with it.
Highly recommended!
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Prachi B on Google
★ ★ ★ ★ ★ We got a beautiful bed from Target Furniture last year and had some issues with it last week. We called Target Furniture and spoke to Peter K, he had very friendly service and assured us that the problem would be resolved quickly. He got our bed replaced within a week which is very fast service. We are very impressed with Target Furniture and their quick and customer friendly service. We will definitely be buying our furniture from here in the future too.
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Uday Pundlik on Google
★ ★ ★ ★ ★ I bought the buffet cabinet with an offer from them for free delivery, but they didn’t mention it wouldn’t be out of box delivery (not going to take the item out of the box).
After the item was delivered, the delivery guys said we could not take the cabinet out of the box. I talked with the salesperson and manager, but their response was flat. Both were conversing me our standard delivery is giving the package, not taking the item out of the box.
While I asked why you guys didn’t inform me in advance, they were repeating the same - It is standard delivery. The manager said he could send guys to my place to take them out of the box at the cost of $75. I think these people are not organised, no clarity to customer (want to make money after purchase) and provide stressful delivery.
End up taking the cabinet (~51Kg) out of the box alone! These guys don’t care about the customer’s health and safety!
Also, the cabinet is not fully assembled when delivered; however, they have promised a fully assembled cabinet during payment.
I highly recommend if you are purchasing, make things clear forehand!
PS- manager realised the cabinet is not fully assembled. He said we would send guys to assemble the cabinet. But, I denied it. I don't want more stress during this covid time.
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