The Importer - Mount Wellington
The Importer - Furniture and Homewares | Add life + style to your home - Theimporter.co.nz
Beautiful items, beautifully priced... We love unique items from around the world! Free shipping | Furniture, Homewares, Candles, Cushions, Throws, Beds
About The Importer
About Us
The Importer has been bringing quality Furniture, and unique Homewares to Kiwi homes for over 20 years! In 1993 we began as a small store in Tauranga selling everything from Pins to Elephants, and such was the name of our store. Pins to Elephants wanted to have a huge range of items at great rates, and slowly the range began to include only items from the home. With this change in ranges and all of the items now being sourced overseas the name became The Importer.
The Importer now has 6 stores, and the online store which allows the majority of Kiwis to have access to the range of items that will help transform their home to a paradise of colour, charm and wonder. Our eclectic mix of products matches well with New Zealanders, as with our country so remote we all love to travel and see the wonders of the world.
Many of The Importers products have been featured in the Press and Home Interior magazines such as Your Home & Garden, Homestyle, HOME and also on The Block NZ television show.
On the website customers can browse the catalogue and experience the unique & everchanging mix of products offered instore, with delivery arranged to your home. We order a large variety of items in small quantities, so if you like something - it is best to grab one before they go! However if an item you like is sold out, please contact us as we may be able to track one down through our stores, or tell you if they are coming back in. Alternatively just call your nearest friendly staff at one of our many locations! ...Enjoy.
Sustainability
At The Importer we are always aware of the environment and the impact we have as a company. We source our furniture through suppliers who buy wood solely from government approved sustainable forests, and recycled timbers are used where possible. Many items of ours are antiques, which means they are made many years ago and refinished to their original state. Other key choices are of the recycling of all packaging materials such as cardboard and paper. Plastic bags have also largely been replaced instore with eco-bags which are re-useable for our customers. We also keep core values of fair trade and only source from government approved factories which we have visited ourselves to ensure quality products from companies creating mainly handmade items, under good working conditions and pay rates.
Our Website
All payments are made securely on our website with paymentexpress or you can also pay by bank deposit. We also have a Lay-by option instore - this is 25% deposit and 6 weeks to pay. We try our best to make all information on our website as accurate as possible, for further information please refer to our website terms page.
Contact The Importer
| Address : | Apex Mega Centre, The Importer 393 Mount Wellington Highway, Mount Wellington, Auckland 1060, New Zealand |
| Phone : | 📞 +9799 |
| Postal code : | 1060 |
| Website : | http://www.theimporter.co.nz/ |
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T on Google
★ ★ ★ ★ ★ worst customer service ever. sold a used bed to us that they took 3 blurry photos of for us. turns out every piece is scratched and chipped. parts have also been painted with different non-gloss paint. gave us the run around for weeks. key structural screwholes were also broken so bed could not even be put together. AVOID this place!
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Abdul Rahman on Google
★ ★ ★ ★ ★ Absolute worst customer service I've ever experienced. These people should be ashamed of themselves. Deb can't be trusted, be very careful when buying anything from here. Thoroughly inspect anything you buy from them.
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Jagdish Ludher on Google
★ ★ ★ ★ ★ A big variety of furniture n home decor with that antique washed look.Balinese style.
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Pritpal Singh on Google
★ ★ ★ ★ ★ Bought new furniture for our new house this January.
Great products. Excellent customer service especially the delivery guys were very helpful and polite.??
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Jo Homes on Google
★ ★ ★ ★ ★ Easy parking, lots of ranges and easy to see many stores at once at this complex. Char was helpful in finding me new armchairs :)
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Wateen Ketan on Google
★ ★ ★ ★ ★ Was a loyal and dedicated customer who loved their stuff but most recently we were sold a day bed that started detoriating and developed milky stains. Debbie accused us of getting the day bed wet despite us showing cctv footage of it arriving into our rumpus room. The bed continued to develop milky stains and we requested a refund under the consumer guarantees act. It took weeks to get a remedy and they only ones they offered was a store credit of the full amount or a partial refund of $200. When I asked why it was only a $200 refund, they stated that it was what they would recover if they resold it.. I reluctantantly accepted the store credit as the store credit was over $1000 (which is what we paid for it).. However recently, we went into the store and saw the day bed was on sale as a damaged good for $800. They completely lied to us and deceived us. Most dishonest customer service ever and they made more money than they lost. I took photos and will be taking this to fair go so they are exposed.
We are now stuck with a store voucher and we genuinely don't want to spend money or give money to the owners. The store voucher was also only valid for 3 months. So we were expected to buy something we probably don't need from their stock that's been there for months.
Don't trust them. They lack integrity and honest customer service.
Debbie cannot even make eye contact with us anymore as we went in yesterday and saw that the day bed was sold. She saw my husband and went straight to the store room.
We hope Fair Go expose them soon.
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Mark on Google
★ ★ ★ ★ ★ Lovely selection of imported furniture that isn't the same flat pack experience bthat all the other places have. Each piece is unique and has its own story.
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Anthea on Google
★ ★ ★ ★ ★ Love this shop. Beautiful stocked items. Their sales are great! Ample parking. Staff very helpful in back ordering stock and also following through with every enquiry.
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