TopmaQ - Central Dunedin
4.3/5
★
based on 8 reviews
Contact TopmaQ
| Address : | TopmaQ 116 Cumberland Street, Central Dunedin, Dunedin 9016, New Zealand |
| Phone : | 📞 +77 |
| Postal code : | 9016 |
| Website : | http://www.topmaq.co.nz/ |
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Terry Rea on Google
★ ★ ★ ★ ★ Amazing service!!! I ordered late Monday afternoon and my parcel arrived at 8 am the next morning, from Dunedin to Ross (west coast). It doesn't get better than that!
Terry
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Neil Howie on Google
★ ★ ★ ★ ★ Been in a few times and Customer support seems to be missing. With one decent sales person this place should do really well.
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Jason Strawbridge on Google
★ ★ ★ ★ ★ Very good range of affordable quality tools. Always worth checking TopmaQ out before going to Mitre10 or Bunnings as you will get superior quality tools for your money.
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Anne Barnett on Google
★ ★ ★ ★ ★ Great friendly service. Willingly demonstrated the tool we were interested in purchasing thereby allowing us to be confident in our purchase. Thanks guys.
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Larry Burns on Google
★ ★ ★ ★ ★ Great service and staff to help you
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col sanders on Google
★ ★ ★ ★ ★ Had an issue with an item, they swapped it out without question ?
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alex NZ on Google
★ ★ ★ ★ ★ Grumpy old dim wit on the counter who calls himself the manager. Couldn't sell a candy bar to a kid. Old macho man needs to take a long hard look at himself in the mirror
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Mr. Campbell on Google
★ ★ ★ ★ ★ Hit and miss.
My first time in the store, great customer service and a real helpful bloke behind the counter, sorted me out with some chainsaw PPE. Held the items behind the counter for me so I could use online payment options, and come back later in the day to collect.
My second time dealing with Topmaq Dunedin was pretty poor. I had been emailing a company representative to find out suitability of animal traps, and it turned out the one I was looking at wasn't fit for the job, so the rep suggested the larger size cage. Asked where I was located so he could check stocks, and it was in stock at the Dunedin store. So, I phoned the Dunedin store and tried to explain that I'd been speaking to someone via email, but the conversation didn't get far as I was met with a shocking attitude and rudeness, which I questioned the guy on whether it was needed, and he hung up on me. Shawn/Shaun/Sean however you want to spell his name, then left the phone off the hook when I tried to call back, so I reported my experience to head office. Head office said they would investigate and get back to me. Despite leaving my contact details, I never received a call back from them, so I have to assume they didn't follow up
I was literally just trying to explain that the rep I had spoken to said the Dunedin store had stock on hand, yet the website said out of stock, so was going to ask if he could hold one aside for me to collect later in the afternoon. It was hands down the worst customer service experience I've ever had.
Based on my first dealing with the store I wanted to give a higher rating, but unfortunately I don't feel like it's justified.
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