Vector Ltd - Newmarket
2/5
★
based on 8 reviews
Contact Vector Ltd
| Address : | Vector Ltd 101 Carlton Gore Road, Newmarket, Auckland 1023, New Zealand |
| Phone : | 📞 +8887 |
| Postal code : | 1023 |
| Website : | https://www.vector.co.nz/ |
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Zaniel Azim on Google
★ ★ ★ ★ ★ Very poor customer service. Have logged numerous tickets. Been passed on from Auckland Council to Vector for over a month now with no outcome other than the fact that the Body Corpoate is responsible. Finally got a response today but was shoved over to the Body Corporate to find out from them despite logging separate tickets as they had spoken to the BC about the same issue but magically on some other ticket issue despite all this while not acknowleding the issue until I had logged my own ticket.
The bollard lights at 45 Secoia Crescent run off the Vector grid apparently and the local electrician was unable to work on it as he could not isolate the issue. It has been over a month now with the blame game on going.
Would have been helpful if Vector could do the job and bill the Body Corporate rather than trying to risk local contractors to fix this issue which most are hesitant to attempt as the pillar with the fault is directly connected to the Vector network! Tired of the blame game and it seems there is no one at Vector who can actually attempt to address this issue but rather pass it on. Incompetent!
Strong mangement and good customer services is badly needed. Would give a negative rating if possible! In this day and age, service standard is third class!
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Aravindh Kathir on Google
★ ★ ★ ★ ★ As part of the full day maintenance in Kaipatiki Road, Glenfield, they disconnected the internet connection and doesn't care about the users and it's importance. I have to raise a call to my provider to get it resolved, which will take 2 days to resolve
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Stewart Gray on Google
★ ★ ★ ★ ★ No hot water for 4 days this week. “Someone will be there in 4-6 hours”. Need a new job scheduling system so you can provide indicative times of resolution to your customers. Third world service and no resolution in sight.
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Ted Hughes on Google
★ ★ ★ ★ ★ Knowing 4 days in advance that a cyclone was highly likely to hit Auckland then being unprepared suggests management and CEO salaries and shareholder payments should all be cut in favour of replacing accounting and political priorities with safety, service and continuity of supply priorités. Honestly as a taxpayer and ratepayer I feel the electricity reforms of the 1980’s are a total disaster. Maximising shareholder value, paying inflated salaries to senior managers who spend time and effort sucking up to politicians as they sacrifice consumers on the altar of their own egos is familiar territory for privatised organisations. Vector effectively holds a monopoly over 1.5 million people. 4 days to prepare and this unmitigated disaster of failed engineering is a monumental screwup.
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Rochelle O'Donnell on Google
★ ★ ★ ★ ★ Super unimpressed with the “planned outage”. Firstly it’s planned on a Saturday and the power has been off from 8:30am and not estimated to be on hopefully by 7pm. Absolute joke. My whole fridge/freezer has now defrosted. So unimpressed with the inefficiency of the contractors and the lack of communication with when the power will be back on. Some of us are not made of money and simply can not go out and buy take away all day. Unhappy with this poor service provided. Sort it out vector.
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MingLei Li on Google
★ ★ ★ ★ ★ gas connection has been postponed for two times in a week and we didnt get any notice until we called and asked. Still dont have gas which should be connected last Thursday. What a job Vector, you have done it again!
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Bryyy on Google
★ ★ ★ ★ ★ Vector on the 12/04/2022, done a full day maintenance that shut down power for the neighborhood from 9am - present ( still on going and delayed). The fact of the matter is, people during these times are working from home and require their electricity to power their devices to complete their job.
However Vector are so lost that they still assume that people go to the office for their jobs. Not only have they begun maintenance during a 9 hour time frame, they only gave customers one business day of warning that they were doing a full day of work (9 hours plus more as power hasn't been restored )
Would not recommend Vector and would suggest any other company if possible, at least ones that work on their systems AT NIGHT.
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Philip Harris on Google
★ ★ ★ ★ ★ Hugely impressed with one of Vector's contractors - FBN Contracting Ltd. Murray and team were absolutely amazing. They were very responsive to come out diagnose our power issue within a couple of hours of our initial phone call. They were very efficient and knowledgeable in ensuring that other services weren't damaged through the fix. Murray was always a friendly voice on the phone when we had concerns and very approachable. Vector, you have found a gem in FBN. Highly recommend them.
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