Work and Income - Henderson

Enough parking out front. The staff were polite and accommodating. Seemed like a good system of entry, signing in and talking with the front desk.

Jane who didn’t provide last name but I bet everyone knows who I’m talking about from this call center uses a very rude tone of voice mixed with being condescending whilst speaking with my partner which really isn’t the support you need when struggling with homelessness. That’s why young adults like me and my partner (19) rely on agents with these calling centers because some of these workers take advantage of the system.

cut off my benefit over someone sending me 40$.....

Went to help an elderly member of the famz, to sort out their things apart from the helpful staff we had dealt with at the counter, awesome thank you. Yet didn't appreciate the security guards on entry. Forcing people to sign in and scan via the QR barode. IS NOT compulsory its a suggestion, also its level 1. No need to back chat, last time I checked your not POLICE wannabez!! They totally dropped when I turned around and gave them a piece of NZ law and reminded them of our liberties aka Human rights ignorant dorks!!!! Go get retrained and have some manners!! #Boom!!

They cut off my dads disability without consulting my mum or sending a letter. Im making a complaint

Staff were very respectful and helpful from entering the main door to leaving

Kate has always been the most helpful and so lovely.

If I could give zero stars, I would. I spoke to Cath, manager is Preeti and I was disgusted with Cath's lack of expertise/knowledge, combative tone and zero empathy of my situation and application for one-off dental costs. She asked if my partner was working and determined that WINZ cannot help me BEFORE confirming how much my partner ACTUALLY earns, nor the context of our situation either. I asked to speak to her manager where she blatantly lied about how I can't speak to one. I had to push for a call back or settle for speaking to a duty manager. I expect to hear from Preeti soon but previously, I have been promised call-backs which never happen. Even to date, still haven't heard from Contact Centre Manager Albert. One income according to WINZ should be able to cover household, utilities, groceries, petrol, commute/transport costs, medical costs and urgent dental costs... All while I care for my pensioner mother and her health complications, in addition to my own wellbeing for which I had to stop working. It's like WINZ are hell bent on splitting families and relationships before they bother 'helping.' No reasonable judgement, no practicable solutions, just rigid assessments and jargon like "income tested" - sorry Cath but telling me something is income tested over and over again is not telling me what that means, nor what your considerations are. Also, placing me on hold and going silent with no explanation is gross, passive aggressive behaviour. The toxic work culture at WINZ spews into every conversation and communication had with them. WINZ need a complete overhaul of your staff and management, and psychometric testing as part of your recruitment process to ensure the toxicity ends and you cease having sociopaths and narcissists working for you. What a crying shame! Update: still no one has called me back. I called back, was placed on hold for 20+ minutes with no explanation then line cut out completely and she didn't call back. Now on hold again for another 20 minutes. Huge obstruction when trying to make formal complaints. Further update: I finally got through to WINZ again. This time I spoke with a very dignified, transparent and professional individual named Chantelle/Chantel. She took the time to listen and understand my experience since 22 June 2020, she also explained that she was placing me on hold to review extensive notes, she also kindly assured me that she will call back if anything happens to the phone line given previous issues. After reviewing the notes while I was on hold, she went above and beyond to craft a formal complaint on my behalf as per what I've been trying to do for months to no avail via phone or mail. She read this to me at my request and I was so impressed with how she succinctly captured my complaints, she clearly explained the next steps of how my complaint will be escalated to her manager and that she'll keep an eye on it for me. Regardless of whether I finally get a justified solution in the end - I am truly moved and grateful for Chantelle/Chantel's humanity, professionalism and class. She certainly deserves a raise or promotion for being a prime example of how WINZ employees/managers should conduct themselves.