Z - Botany Downs - Service Station - Botany Downs
3.8/5
★
based on 8 reviews
Contact Z - Botany Downs - Service Station
| Address : | Z - Botany Downs - Service Station 550 Te Irirangi Drive, Botany Downs, Auckland 2013, New Zealand |
| Phone : | 📞 +97 |
| Postal code : | 2013 |
| Website : | https://z.co.nz/zapp |
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Nav Jote on Google
★ ★ ★ ★ ★ The service at the pump was not very friendly. Staff have stopped greeting people. The person in front of me greeted the attendant and the attendant said do you have a flybuys card and then the amount no thankyou and bothing. Sorry Z Botany give you 2 stars. The BP pump on botany is cheaper and better service.
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A y on Google
★ ★ ★ ★ ★ This Z station's manager has received my parcel as a redirection to the swipe box in store. Kept it, without notifying either sender or the freight company instead open my parcel package and used the item inside. When parcel was identify the original package box was no longer there, the manager said it came in as a shoe box, denied They have anything to do with it. Their action represent thieve, unprofessional, lack of any responsibility. Very upset, hope more people know about their behavior and avoid using any postal service at there.
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Callem Taurerewa-McNeill on Google
★ ★ ★ ★ ★ Friendly, helpful staff. I do wish that night pay didn't start so early, but haven't rated them on that as I know its dangerous for a single staff member to be working the graveyard shift
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Phoebe Andrews on Google
★ ★ ★ ★ ★ Not usually one to complain, but I brought a small double shot coffee from here and it tasted like water and milk and was bearing brown in colour... Was disgusting. It was like she had forgot to put new coffee in the portafilter. I asked for them to remake it but she refused. Poor service.
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South Keys on Google
★ ★ ★ ★ ★ Worst customer service everytime I come in, so i will write this review while parked out front. This time she told me the mask was ten dollars as if I couldn't afford it, is it coz you cant afford it sis?, then threw my change on the table..beeetch keep the change..buy yourself a dream and get the hell out if u dnt like it here....she definitely hates her job.
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Jonny McNeill on Google
★ ★ ★ ★ ★ Never one to review gassys but hands down the worst service I've had in NZ. Absolutely no words spoken, no eye contact, gestures, anything. No response to my good morning. Will be heading to BP round the corner next time.
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Jonathan Walker on Google
★ ★ ★ ★ ★ The recent staff changes at this Z station have been really disappointing. I initially thought it was covid isolation pressures perhaps, but I haven't seen any of the former regular staff for many weeks now. Those guys had good customer skills. The new staff have no customer service skills apart from one lady who clearly works in another branch as I haven't seen her in a couple of weeks now either. The new staff have significant trouble with English communication. They lock the doors at strange hours or keep them on remote control so you walk up and wonder if it's even open - and as they don't pay attention to approaching customers you end up having to wave to get their attention or approach the night pay window so they see you and unlock. This is outside of typical night pay hours BTW. If you're going to night pay and asking them to get something from inside the store retail area - yeah good luck with that. Get good at your hand signalling because they won't know what you're asking for even if you spell it out. Not what I have come to expect from Z Energy here.
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Malicia Naidoo on Google
★ ★ ★ ★ ★ Waited 30 minutes for 4 frappes. Staff have poor communication skills and say they are new to the job. That is totally understandable however they could have mentioned this to us while we ordered our drinks. Lady behind the counter had low communication skills and zero customer service skills as well. Definitely not going to be supporting this z again
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