Amazon Surf - Amazon Surf 80 Saint Lukes Road
3.6/5
★
based on 8 reviews
About Amazon Surf
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Contact Amazon Surf
| Address : | Westfield St Lukes, Amazon Surf 80 Saint Lukes Road, Auckland 1346, New Zealand |
| Phone : | 📞 +98977 |
| Postal code : | 1346 |
| Website : | http://www.amazonsurf.co.nz/ |
| Categories : |
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Catherine on Google
★ ★ ★ ★ ★ Tis cool dude Daniel (origin Ethiopia) from St.Lukes was very genuine, attentive, friendly, helpful n full of enthusiasm with what he does... question answered, get you a different sizes to try on, put your "to-be try" on clothes in the dressing rm ready for you while you still choosing from the rack! Now that's Passion! I asked for his views on tis or that dress etc, he was great... straight n professional, not trying to make a quick sale n out u go vibe. Value him n he will make your company profitable (boss is only as good as their staff) n customers back for more ?. Cheers Daniel... so please to meet you n made my day ?.
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johnny staiger on Google
★ ★ ★ ★ ★ Staff are good but products are too expensive
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Michael Spears on Google
★ ★ ★ ★ ★ Great customer service, great range - had an issue with a purchase, they sorted me out so quick and easy that I decided to grab something else
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Jaso Sandran on Google
★ ★ ★ ★ ★ I just bought a jacket yesterday but before I buying it I asked twice to the store worker ( Mele) can I refund for this if I don’t like ,
she (Mele ) said yes you can refund
And I asked her this is on sale you reckon can I refund right ?
then she said yes ....
but today I went to return and refund but there was a other worker said nah you can’t refund which are on sale...... this is really bad experience for me ?
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Katherine Orrego on Google
★ ★ ★ ★ ★ We just had the best experience in the store. A member of the staff Richard was super kind and friendly and provided solutions to us!! Definitely 5 start to the amazing guy!
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John Dyer-Causton on Google
★ ★ ★ ★ ★ Don't bother ordering stuff under Level 3 lockdown. You think it is coming from NZ - but it comes from Australia instead. It's been 2 weeks and still waiting for an order to be picked up in Australia - who the hell knows when it will get to be delivered.
Never again
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Becki Stafford on Google
★ ★ ★ ★ ★ First day back in stores and Dan at Amazon Surf st Luke's was full of top notch customer service. Thank you so much Dan for your hard work and cheerful personality! ?
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Ian Craig on Google
★ ★ ★ ★ ★ Shocking service and Rude Customer Service Operator who put the phone down on me. DO NOT USE THESE GUYS.
I ordered some beach wear from Amazon but it took weeks to be delivered through DHL. I had no idea the warehouse for NZ is in Melbourne. The delivery arrived in NZ, no attempt was made to deliver just went straight to the DHL depot and then I was asked to pick it up, 4 hr round trip.
Called Amazon, they said they’d get back to me, a week later nothing. Chased it today , asking for a refund, a very very snotty operator, told me it was out of her control and I’d have to wait till the parcel was back in Melbourne before she could process the refund.
I said that’s not really good enough as it’s not my fault that nothing had been delivered or even attempted to be delivered and I was fed up with the whole process. She insisted there was nothing she could do and put the phone down on me mid sentence of my reply.
Shocking customer service and does sound like Amazon Surf aren’t the most amazing company to work for if that’s the staff morale raising its ugly head.
Come on guys we’re the customers, do you want our money or what ? Bad bad business model, don’t go there!!
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