ASB Te Rapa Branch - ASB Te Rapa Branch
3/5
★
based on 8 reviews
Contact ASB Te Rapa Branch
| Address : | 3200, New Zealand |
| Phone : | 📞 +78 |
| Postal code : | 3200 |
| Website : | https://www.asb.co.nz/ |
| Categories : |
Bank
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Gurleen Kathuria on Google
★ ★ ★ ★ ★ Very long waiting times. It's really frustrating when they have 3 or 4 staff members roaming around . I know they are waiting for appointment or waiting for something but they can help waiting customers instead waiting for their appointment. At 1410 4 staff members passed us but no one even tried .
In normal counter operations I understand their is normally a policy that if it's anticipated that person on counter will take more than 2 or 3 minutes then pass on to someone else or ask them to book appointment rather than making a whole que wait for them .
It's not staff on counter fault they are doing their best but there should be que system. Even token number system will help .
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Alssa663 on Google
★ ★ ★ ★ ★ Abysmal customer service!!! Hopeless staff who need some serious retraining and attitude adjustments.
Will be moving to another bank. This particular branch has really put me off ASB.
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Michelle XU on Google
★ ★ ★ ★ ★ Horrible customer service. will never come to this branch.
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Workshop Business on Google
★ ★ ★ ★ ★ Customer support is a joke and has been for years, answer you phones. Im changing banks as a result. would chose no stars if I could
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Michael Michael on Google
★ ★ ★ ★ ★ A bank which shows worsening customer service by the day and this Te Rapa branch has selfish staff who are not interested in helping customers. Abysmal horrible service with little care shown for customers
I went in there on the off chance I could exchange a small amount of foreign currency. Oh no, the woman said, you cannot do it because of COVID as all banks had stopped dealing in foreign currency due to COVID ....she said I could over to Chartwell .....what a joke!!?? What is the point of driving all the way over there?
The worst thing was that they were so selfish and protective of their own custom that they refused to advise if their competitors still dealt with it.... This is the worst criticism of them and shows they put profits before the customer. A mature and confident business would not be so selfish and unhelpful.
ZERO out of 5 for the worst service possible
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Raaachella M on Google
★ ★ ★ ★ ★ Today we went into create a family account at 4pm, and got told from another ASB worker that they could not serve us because they were closing. Closing time is 4:30pm. Her tone was rude and as a customer I did not appreciate being turned down 30mins before closing time, my family and I are all ASB customers and the account will only take about 10mins. However, the lovely Zoe offered to serve us and reassured my family and I that it will only take 10mins. The lady continued to have a personal conversation with another colleague as Zoe continued to serve us. So thank you so much Zoe, for you’re attention to detail and upholding excellent customer service during our time. We appreciate you. Very disappointed from that lady action, and hope no one else experiences her ignorance.
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Anureet Kaur on Google
★ ★ ★ ★ ★ Not a good response from manager, she was lack of information. And also, rude with staff. Always ask customers to go one of central branch, if couldn't solve issue.
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Stephanie Fong on Google
★ ★ ★ ★ ★ Priyanka was very patient and helpful with a person I support ! Thank you very much and to the other lady(possibly supervisor/manager) who also came to help, thank you ladies! Always a smooth sail when being served here! Gary and I thank you very much ?
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