Te Rapa Kiwibank - Te Rapa Kiwibank Avalon Drive
2.8/5
★
based on 8 reviews
Te Rapa Kiwibank - Kiwibank.co.nz
Find your local Kiwibank, nearest Kiwibank ATM, Kiwibank Business Banking Centre or PostShop.
About Te Rapa Kiwibank
The Kiwibank New Zealander of the Year Awards honour extraordinary Kiwi whose selflessness, creativity and vision make us proud to call New Zealand home.
Contact Te Rapa Kiwibank
| Address : | Shop 105 The Base Te Rapa Road, Te Rapa Kiwibank Avalon Drive, Hamilton 3200, New Zealand |
| Phone : | 📞 +8 |
| Postal code : | 3200 |
| Website : | https://www.kiwibank.co.nz/locations/branch_corporate/58279/te-rapa-kiwibank/ |
| Categories : |
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Ajay Harrison on Google
★ ★ ★ ★ ★ I have had a very bad experience of sending parcels from this post shop and never reaching its destination in Australia. Four different times. Three were last January and the recent one I sent a parcel on 23-02-2018, the lady over the counter( oldish Maori lady) did not give me any tracking receipt on the customer copy. The parcel was meant for Canada, this time and had herbal hair colours. It is shocking just how this is allowed to happen. I have used services at Frankston shop too and all my parcels reached there destination but not one sent from this Te rapa shop. I cannot find out what happens to my parcels.
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Krissie Baby on Google
★ ★ ★ ★ ★ ... Have sent a complaint via the Kiwibank link. I was in today (18/06) 2pm. I didn't find the service very good at all, hence this review - 1 very DIM star for this Branch - AVOID at Best.
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Panther9 Glacier on Google
★ ★ ★ ★ ★ It would help if the phone service had other options besides entering our own access details as not everyone who is calling is wanting to make an appointment for themselves.
Cheers
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Roxy ShadowHunter on Google
★ ★ ★ ★ ★ Really unfriendly interrogation as you enter the bank. Basically trying their hardest to redirect you to self service options and get you to not use the teller service. Turns out same person asking questions is also the teller and obviously found it a hassel to have to unlock the teller area and log in to a computer! Won't be back to this location.
Edit to add this was a Friday. Not a weekend or after 4.30pm as per kiwi bank reply below. People walk into a bank because they want to see a teller. And a friendly one. Don't make that an unpleasant experience.
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Paris Southern on Google
★ ★ ★ ★ ★ Website and window sticker say you open at 9am, so I get there at 9am waiting by the door with a couple of nice old ladies, Security lady comes up and says they open at 10am. You know how many elderly have been standing around waiting for an hour?? Maybe open at 9 if that's what everything says,Or AT LEAST put a sign out the front saying you open at 10.
Also security lady should keep her opinion about the vaccine to herself, she's not there to spread her opinion about covid.
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Cody Rolton on Google
★ ★ ★ ★ ★ Deposit/ withdrawal Machine has an error every time i've tried touse it. It chewed up a $50 note as well. A man came up to me and let me know they were there to service it - no sign or anything to let anyone know it was broken.
The next day, I went in to the actual bank to deposit money because of it chewing up my money. The frontline person manning the queue told me to use the machine. I told them what had happened and they still tried to make me go outside. Super rude and unprofessional.
The app also keeps crashing, and when i'm on the computer, it randomly gets interrupted and crashes at any time, including when i'm midway through transfers.
The online banking itself is also poor in terms of layout and functionality. Will be changing banks as soon as i can.
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Macaela Gillespie on Google
★ ★ ★ ★ ★ Tried to deposit money into the ATM, it chewed $20 and then spat out the rest saying it has been rejected. This is not the first time this has happened. Cannot wait to change the business to a different bank. I specifically go to the ATM to avoid the often rude staff.
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Olivia Serepisos on Google
★ ★ ★ ★ ★ Absolute nightmare. Have been with kiwibank for over 10 years and the service has never been anything to write home about. We were tryin to set up accounts for our children. I Called to make an appointment and could only get through to a call centre that said they had to email the branch and could not provide me with a contact phone number. Got a call back after a week of waiting to arrange an appointment. Barely any timeslots available. Had to wait over a week for our appointment. We were late due to an accident that stopped traffic. Could not call to let them know. Got to kiwibank and were told we should have emailed. Only 2 staff in the building. And we would have to rebook for another day. What a joke. Safe to say we walked to the well staffed bank next door and set up new accounts with them straight away.
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