Auto Finance Direct - Grey Lynn
2.2/5
★
based on 8 reviews
Contact Auto Finance Direct
| Address : | Auto Finance Direct Level 3/4 Newton Road, Grey Lynn, Auckland 1010, New Zealand |
| Phone : | 📞 +878 |
| Postal code : | 1010 |
| Website : | http://www.autofinancedirect.co.nz/ |
| Categories : |
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Santokh Singh on Google
★ ★ ★ ★ ★ Worst Insurance company.
I purchased car for $6000 and they ended up charging me total $12,500.
Never ever go with them.
Feeling scammed by this Auto finance direct
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sangeeta sharma15 on Google
★ ★ ★ ★ ★ These people will rip you off, making fake good reviews from there own people. I believe no one can be happy from this company. I wish and pray Government will take strict action against this company and shut them, so they can't rip off any other people.
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chrisleena lata on Google
★ ★ ★ ★ ★ Staffs from general enquiry team are so unprofessional. They don't want to accept the fact that they are unprofessional and under trained. They can't deal with a frustrated customer first of all.
Very poor service.
Auto Finance please train your contact centre staffs and teach them how not to over-talk the client's. Teach them how to listen first. Tell them when they overtalk, the client's get more fustrated because that shows they don't want to listen. Yeah losing one customer won't make a difference but if this kind of customer service continues then definitely it will be bad for the company.
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Blair Spartan on Google
★ ★ ★ ★ ★ Got my loan for my truck 2 years ago, easy process, no issues. Paid my vehicle off this week. I would absolutely go back for my next vehicle. Service was always polite and helpful. - Few negative reviews on here, i would recommend this company if you are capable of paying your bills on time...it is that easy. ?? A+++
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dusty eloff on Google
★ ★ ★ ★ ★ I have been dealing with AFD over the past 7 years and have never had any issues with my 3 vehicles I financed through them. Fast and prompt service with competitive rates.
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STACEY WILLIAMS on Google
★ ★ ★ ★ ★ I had another finance company where i had been with them for 5 years going on 6. I was a good paying customer and they offered to refinance me at a lower interest rate. Agreed to this and the car that i got ended up having issues so i was refunded and the loan was closed as per process. Thinking the process to refinance with them would be smooth was just to easy. A simple process turned into multiple calls with them and no confirmation from any agents. Still waited for the TL to contact me as per the agents request however still no call. I than decided lets look around for finance. This place approved me in less than 24hrs with 6% less interest than my previous company. Happy with Your service Auto Finance Direct. Only recommendation would be to upskill your call centre on customer service for example; Good morning my name is ____ from auto finance direct how are you this morning, evening or afternoon. This goes a long way when out bounding other than that im happy
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Mohan Singh on Google
★ ★ ★ ★ ★ Who charges for loan statements(email) these days, well they do. According to the lady on the phone, it costs them to generate the report. Her reply below
"As requested please find your loan statement attached. A $5.00 Statement Fee has been added to your loan."
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Aij Eener on Google
★ ★ ★ ★ ★ Terrible company and staff. If you have any concerns they couldnt be bothered helping or any considerations. They are only concern on their side and your money thats all that matters they dont care or will understand. We’ve got a car for $12K charged us total of $21k
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