Big Save Furniture - Glenfield
3.7/5
★
based on 8 reviews
About Big Save Furniture
About Big Save Furniture
Big Save Furniture is proud to be a New Zealand family owned and operated business.
We understand that everyone is different and we like to decorate our homes in our own unique style.
Whatever your taste, style or budget, you will find the furniture to meet your needs at Big Save.
Contact Big Save Furniture
| Address : | Big Save Furniture 128 Target Road, Glenfield, Auckland 0627, New Zealand |
| Phone : | 📞 +99 |
| Postal code : | 0627 |
| Website : | http://bigsave.co.nz/ |
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Sandi Browne on Google
★ ★ ★ ★ ★ Today the 28th we brought a couch, chair and bar table and were served by Wendy, we had a few problems with gem and had to go away and fix it, came back and brought stuff, all through this Wendy was so happy positive and friendly, made us feel very welcome in your target road store, we will be back to buy more soon
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Graham Acf on Google
★ ★ ★ ★ ★ Purchased a bed that was considerably firmer than the medium one ordered, it was firmer than any bed I have ever tried. Decided that I was not happy with the brand and could not find any other options. As we only used it for one night, I asked for a refund the day after delivery, as the product supplied was not what was ordered. They charged me a cancellation fee and also charged me for a mattress protector that was supposed to be included free as part of the purchase. It cost me nearly 15% of the purchase cost to cancel, when the product supplied was not what was ordered - seems very unfair.
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alia kapoor on Google
★ ★ ★ ★ ★ Wendy at Big Save Glenfield is a super star. She is the most professional and honest sales person I have met. She helped us pick out a new bed base and mattress and was fantastic with her product knowledge and matching that knowledge to what we wanted. We got our couch from the same store ages ago and it was a no brainer to head back there years later to get a new bed. So glad Wendy was there to sort it all out for us. Big Save is lucky to have staff like her.
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Jaron Steenson on Google
★ ★ ★ ★ ★ I have been waiting 4 months for my order, and you guys are impossible to get hold of. I would like a refund, my order number is GF000059755
Edit 5 months now, and I still haven't received my complete order.
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Dr. Fred Angels Musika on Google
★ ★ ★ ★ ★ Such a wonderful sales lady. She knows what she is talking about without showing off. Very helpful, no technical jargon.
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Jaron Steenson on Google
★ ★ ★ ★ ★ I've been waiting for my bed has taken 8 weeks to arrive, over twice the amount of time they said. They are impossible to contact for an update. Now it is finally being delivered and the driver is hours late.
It's been 4 months now and my bed finally arrived after constantly ringing them, unfortunately my headboard has not turned up.
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Marion Robertson on Google
★ ★ ★ ★ ★ I’m amazed that your shop signs say IM IN STOCK - AVAILABLE IN YOUR HOME IN DAYS!!!!
COMPLETELY FALSE!
We paid for two chairs and a queen bed three weeks ago - almost $3000 in your bank account!! No communication from you either!
Delivery in days?? Where’s our order???
What a joke!!
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Valentina Warren on Google
★ ★ ★ ★ ★ I would not recommend buying from BigSave. The customer service is terrible, although to be fair not for lack of trying of the employees (which is why I gave them 2 stars instead of 1).
Employees are nice enough, but they are clearly overworked and do not have access to the information they need.
We had to proactively reach out several times and complain to make sure our order was delivered as agreed when we made the purchase. The order arrived incomplete, and no one informed us upfront. It took them 3 days to understand what happened and offer a solution in 3 weeks.
The quality of what did arrive, does not match the price we paid.
Update: they pretend to be interested in bad reviews just for show. I reached out as requested an never heard back. Now one star.
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