Click Property Management - Kaikorai

We have always found Click's work to be professional, timely, clear, friendly, and fair. As first time landlords, they helped us to navigate our requirements and made the experience stress-free. Knowing we had such great property managers helped us to make the decision to purchase a second property in Dunedin. Having these two properties has made a huge contribution to our financial security and future planning, and the success of our rental properties is in part due to Click's outstanding work.

Thanks Click for providing peace of mind in managing our property and looking after the needs of the tenants. it must be a tough time balancing all of that along with the ever changing requirements from government. We appreciate the service you provide us. Best wishes.

Poor communication The property we rented out was old with no insulation, one of the bathrooms had no window so it would get super mouldy really quick and we believe it wasn’t lawful to have a bathroom with no opening windows, they said it absolutely fine however when they had sent someone months later to check out the matter he said this is unsafe and installed a portable humidifier in the walk way to the bathroom to help. On move in day we thought we’d give the house a good clean and opened the toilet head where you flush and found chunks of mould inside, it was basically just filled with mould and a little bit of water. We sent a photo through to the property management to raise our concerns of it being a health issue however they refused to clean it as they “dont expect anyone to clean there”. We were allowed to end our contract early January instead of mid feb if they found new tenants, and so advertising started in November. We met a few of the people who came through to look at the house and made friends with them. They said they had applied for the house but no news yet.While click property were saying theres been no luck with finding new tenants it frustrated us that we knew a few people who had applied. Being mature students we did not stay in the house from Oct-feb however we had cleaned before leaving, we were asked to pay for mould that had grown over the time period and paid for brand new curtains that apparently had mould on them however when we left the house it didnt. Not the greatest communication with whats expected and just detailed information.

Dear Click property management, Thank you so much for all of your help! We are so grateful for all of the hard work you've done to not only help us rent our home, We are endlessly grateful to have you as our agent and couldn't be happier with the way everything worked out. But price range is to high.

Samantha helped us find a rental in Dunedin. She knew what little time frame we had and kept great communication with us in finding us places to view. She also shared with us important information on the properties and helpful insights into the local area. Very professional.

Click Property is the worst property manager that I have ever used. If I could give 0 stars I would. A friend warned me that Click Property was the worst property manager in Dunedin. I wish I had taken their advice. There are several management fundamentals that Andrea and her team struggled to implement during the management of my Dunedin property: - Communication was appalling throughout the entire tenancy. There was no communication from Andrea or her team even when the tenants reduced their rent payments intentionally or accidentally for several weeks. I was required to initiate the conversation and inform Andrea that the rental payments were incorrect and that the tenant was now in arrears. Andrea claimed there was a communication barrier and that the tenants were not aware they had made incorrect payments. Andrea never recovered the rent in arrears. - The tenants damaged a bedroom wall during the same tenancy. I informed Andrea that the wall needed repairs. Andrea claimed the tenants were issued a 14-day notice to repair the wall. The wall was never fully repaired despite multiple inspections by Click Property. During the exit inspection conducted by Andrea, she completely forgot to investigate and photograph the damaged wall. - It was evident that the multiple tenants had smoked in the laundry room during their tenancies. Evidence included dark spots on the ceiling and the curtain stank from the smell of cigarettes. Andrea and her team failed to notice this until I brought it to their attention, after which they mentioned it in the next routine inspection report. - Andrea noted that the shower and oven were left extremely dirty during the exit inspection. Although the scum build-up was well over three months old, Click Property failed to identify these issues during the routine inspections. Click Property's failure to satisfactorily complete routine inspections shows its inability to manage any property or tenancy. - The tenants described above were recommended by Click Property as they had a personal recommendation. The lack of rental history should have been a red flag as a personal recommendation does not indicate that they would be suitable tenants. I made the mistake of taking their advice. Andrea and her team’s failure to screen potential candidates illustrates their inability to manage any property and tenancy. Click Property has never taken accountability for its mismanagement. There were always excuses and the issues noted above were never resolved. The management style of Click Property is poor, and they don't know how to have difficult conversations. From my experience it would appear that Andrea hopes to get more airtime on the TV show Renters. I recommend using any other property management company in Dunedin over Click Property. There is a reason that they are the worst-rated property management company in Dunedin.

Part of the contract says that there would be weekly cleaning in communal areas such as kitchen, corridor and dining area. However there wasn't a cleaner in the property. Where is the cleaner? Washing machine is broken and needs fixing, emailed the click property agent but no reply after that. Would not recommend Click, bad experience, suffering now in property.

We've used Click Property for about 8 years managing a small rental we have in Dunedin. They have been great to deal with - always prompt in communication with any issues with tenants (and we've had a couple of tenants that took us for a ride unfortunately). We've also had some great tenants that needed very little looking after - either way Click has been professional and reliable. We've used our own contractors at times when we knew folk that could do a repair job and Click arranged contractors when we didn't. We don't really know how we managed without using a property management company but glad we went and remain with Click. Unfortunately managing rentals can be a thankless task - so I want to say thanks to Click for being great!