Cornwall Medical Centre - Royal Oak - Royal Oak
4.2/5
★
based on 8 reviews
Contact Cornwall Medical Centre - Royal Oak
| Address : | Cornwall Medical Centre - Royal Oak 790 Manukau Road, Royal Oak, Auckland 1023, New Zealand |
| Phone : | 📞 +9 |
| Postal code : | 1023 |
| Website : | http://www.cornwallmedical.co.nz/ |
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Geri Durham on Google
★ ★ ★ ★ ★ My family and I had been going to Dr Stirling for over 21yrs. Was a very sad day when he retired. He was an excellent Dr for us and he will be sadly missed, but we will think of him with a happy heart and fond memories. Dr Wee ling Khoo is a very good Dr and it’s always a pleasure to see her sunny smile on our visits to the medical centre. My daughter and I now go to Dr Built.
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Navelle on Google
★ ★ ★ ★ ★ Dr. Carmel Built is such a gem! In all my years I have been with her, she is the most amazing and down to earth Dr. Very thorough in her checkups, very compassionate and understanding most definitely on point. Always goes beyond her expertise to what is required. Yes it is her job but you definitely see the passion she has. She not only does what she loves but she absolutely loves what she does! ?
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Thiago Ramalho on Google
★ ★ ★ ★ ★ Not recommended. Seems to be a recurrent theme in NZ nowadays to have medical practices that are only interested in money. This is the case for this establishment. $58 for consultation you need to book, not to be seeing on time EVER. Doctors prescribe medicine, if you have adverse effects from it, too bad, you will need a new $58 consultation. The staff is unfriendly. They charge $2 per mask that you are required to use in this place. Receptionists often give you the wrong information (E.G tells you there will be a waiting of 15-20min, when you actually have to wait 50min+. Do yourself a favor and stay away from this place.
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Samantha Blackburn on Google
★ ★ ★ ★ ★ The doctors are good and I have never had a problem here, except for recently when dealing with a receptionist, Jo. I have two really negative experiences with her, the first time I let it go, but this time I thought I'd bring it up.
The first time I spoke with her, I told her that I am waiting on specialist referral documents to be sent to me, but I am concerned because there is a mail thief who's been stealing mail in my area, she replied saying "So what do you want me to do about it?" In a condescending tone, not at all helpful. I told her that she was being incredibly rude and then her tone changed suddenly and started to be nicer. All I wanted to was for my mailing address to be changed. I didn't do anything about it that day because I thought, "everyone has bad days."
I called today and I was again greeted in a nasty manner. I asked if I could have my medical certificate re-sent to me, as I had requested it twice - and she cut me off mid sentence and said "Well there's nothing I can do about it, the computer systems are down." Which I understand, these things happen, but it's the tone and way she says things that can't be adequately expressed through text. I explained that I had already had it sent YESTERDAY and I hadn't received it, I again wanted to have it sent to another email so I don't have to call for a third time - She then hung up on me.
I get that you may be frustrated Jo, but you have to have some tact. I work in insurance, so I deal with angry customers on a daily basis, and I have never spoken to someone in the way that you do.
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Ginah Vaka on Google
★ ★ ★ ★ ★ The quality of care and customer service from Cornwall medical centre, is more than words can describe. I have been under the care of Dr Steven Tan for several years now, and he has exceeded my expectations. His kind friendly nature makes each appointment comfortable and easy. No matter what the situation is he always goes above and beyond, providing great care and conversation.
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Donna Durrer on Google
★ ★ ★ ★ ★ Highly recommend Cornwall Medical Centre. Appointments are always available, reception staff are welcoming and the quality of care is excellent. Our primary GP was Jacqui Tam and she was great! Friendly, very thorough and great with kids. We also dealt with a few other doctors at the practice and never had any issues.
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Srinporn Watcharakiet on Google
★ ★ ★ ★ ★ My kids and I are under the care of Dr Steven Tan, he’s really great with children in term of listening in every details and also follow up the results.
It’s great that booking can be easily done online and also the prescriptions and blood test all sent to the pharmacy and lab test electronically.
Recently I needed to have covid test and due to the increasing number of covid case and long queue at every testing station, I expected to be a long wait at the clinic. I booked for a test, drove in, got swabbed and drove out - all done within a minute…impressive.
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J S on Google
★ ★ ★ ★ ★ I became very sick and needed help. Katie answered at the reception and she was so kind. She booked me in with Dr Tan the very next day. Dr Tan is very helpful and efficient. They are an awesome team that made the experience easy. Thank you!
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