Devon Medical Centre - New Plymouth Central
2.2/5
★
based on 8 reviews
Contact Devon Medical Centre
| Address : | Devon Medical Centre 283 Devon Street West, New Plymouth Central, New Plymouth 4310, New Zealand |
| Phone : | 📞 +79888 |
| Postal code : | 4310 |
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Jack Jack on Google
★ ★ ★ ★ ★ Had a pretty unprofessional experience, I asked for a refferal to mental health as I am a registered patient. Then I was told by a receptionist that my refferal had been declined, I made another refferal and when I went to see mental health they had NO RECORD of the previous referral, so it seems like Devon medical has been lying. My emails to them have been ignored so far, but I will get to the bottom of this.
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Charlee Palmer on Google
★ ★ ★ ★ ★ Their phone system is the worst. You spend 11-20min moving up the queue, when u reach next in queue it cuts out or you get hung up on. This happened to me 3x in a row! The receptionists always look miserable in their jobs, the nurses phone manners are rude and abrupt. However the Doctors are amazing if u actually get in to see them. More often than not u need to go else where to see a wak in doctor.
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Jess Kelly on Google
★ ★ ★ ★ ★ Horrible service. Phones are horrific, can't even get through to ask a simple question! Get told to leave your number and will get a call back in 4 hours... which never happens. Almost impossible to get an appointment now. I asked for a pill repeat which I have never had a problem with before only for a doctor who I've never met before tell me that she wants to see me to review.... but I've got a week left on my pill and can't get in with a doctor for almost 3 weeks! When you go see them they are always 30-40 minutes late which doesn't make sense since they shove you out of the room after 3 minutes of not listening! If the location of this place wasn't perfect for me for work I would have left this doctors years ago
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Jack Hester on Google
★ ★ ★ ★ ★ Unfortunately I received some incorrect information which lead to me not being prepared for a follow up doctors appointment.
Errors or mistakes happen, and the 3* is not due to the misinformation I received, I had a nice experience with the doctor and nurse, however as the rest of the reviews suggest the receptionist came across very rude and condescending. I felt like I was in trouble with my school teacher, with her questioning my story as if it was some sort of made up excuse.
From reading the other reviews it appears other people have had a similar experience, I did not want to give 1-2* stars as the facilities were nice and other staff are friendly and polite. I would suggest they have words with some of the receptionist staff, or perhaps it's the same individual.
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PowerRat ! on Google
★ ★ ★ ★ ★ Very disappointing service!!! We book an appointment A week before then turned out the person I talk over the phone forgot to book us. What kind of service is that.
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Fiona Lions on Google
★ ★ ★ ★ ★ I would never ever recommend anyone with mental health to see Dr N Jenkins, he cut down my medication, he didn't listen to me at all, he had a consultation with himself, I would also like to let the public no when I spoke with the practice manager she was awful, no understanding at all, then speaking to Dr Jenkins he has now agreed to me taking 3 other tablets
This is not ethical can anyone else share to
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Kayla on Google
★ ★ ★ ★ ★ Receptionists are super rude and will try to argue with you about stuff they have no idea about. Ridiculous wait times to see a Dr who is super condescending and won't listen to your concerns at all. Every appointment I make feels like a waste of $30+ I barely have to spare.
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Katrina Cousins on Google
★ ★ ★ ★ ★ The receptionists were efficient and the nurse absolutely lovely. I can’t give enough credit to the nurse who listened well, was friendly and helpful. Unfortunately, my 2 stars is for my wasted time with the Dr. who didn’t listen/didn’t seem to understand what I was saying, didn’t make me feel comfortable, and had me out the door with my problem unresolved, in tears and instructing me to book another appointment next week. She showed a lack of concern for my tears and I was embarrassed to leave the room but was promptly ushered out regardless. When asked by the Dr why it’d taken me so long to see a Dr about my health concern, which meant my problem had escalated, which was due to Dr (lack of) availability, it seemed to be ridiculed. Won’t be seeing her again.
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