Ebbett Prestige Tauranga - Volvo & Renault - Ebbett Prestige Tauranga - Volvo & Renault 109 Hewletts Road
4.9/5
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based on 8 reviews
Contact Ebbett Prestige Tauranga - Volvo & Renault
| Address : | Ebbett Prestige Tauranga - Volvo & Renault 109 Hewletts Road, Mount Maunganui 3116, New Zealand |
| Phone : | 📞 +798 |
| Postal code : | 3116 |
| Website : | https://www.ebbettprestigetauranga.co.nz/ |
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Kim Pahl on Google
★ ★ ★ ★ ★ 5 star service at Duncan & Ebbett!
We dealt with James Moore and he was so helpful and accommodating. Even came in on his day off to hand over the vehicle and take us through all the features. I’m super happy with the Renault and would absolutely recommend this dealership to anyone ! Thanks again James :-)
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Craig Campbell on Google
★ ★ ★ ★ ★ Buying a new Volvo from Ebbett Prestige at the Mount was an enjoyable experience. All the staff clearly enjoyed and admired the Volvos they were selling. We spent a few days comparing models, other brands and colour schemes and at all stages salesman James Moore was patient, displayed a deep knowledge of Volvos and revealed a good sense of humour. Spending time in the show room I started to see there is a team of very good people in Ebbett Prestige. For example: We were shown an already-sold second hand XC 40 in the grooming area. The groomer Liam had it looking like it was brand new clearly; he had put a lot of effort and pride into achieving the finish. That impressed me. Next: When we took delivery of the car James did a great job of showing us how to set it up for each of us. He spent a lot of time bringing we, "70 years young," into the 2022s and did it kindly and with a few laughs! One more: I became a real fan when after delivery I thought there was a leak in one of the back doors. I rang James, and he immediately offered to have someone come 50km over the Kaimai's, pick up our car and leave a new one for us to run while they looked into the issue. Anyway it was the new owner Lee Small who came to do the switch over. He is a good bloke and that made me even happier about being a customer of his company. The problem turned out to be me not fully shutting the door during a rain storm. When we picked up the car I had a chance to have a good chat with the Service manager Paul Oliver. He knows a lot about European cars having worked on them for years and clearly he very highly rated the Volvos mechanical reliability. It was obvious he wanted us to have a great experience owning a Volvo. Liam fully valeted the car before we took it home. We were not asked to pay anything for what was clearly my fault. So I am very happy to have bought our car from Ebbett Prestige and I can recommend the company to everyone. They live "Customer Service".
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Ian Pound on Google
★ ★ ★ ★ ★ Duncan & Ebbett Tauranga should be renamed 'James Moore Volvo Tauranga ' !
Yes , it is a very well organized and presented car yard , with an excellent range of vehicles to choose from . But , and it is a big but , it was James and James alone , that held us there with Duncan & Ebbett , and he finally put the sale together . His sales experience told him we wanted one particular car even after we walked away . So masterfully he came back to us a number of times . Long story short , we now have that car we wanted , and are very pleased with-it .
His cheeky , friendly , respectful , professional and persuasive sales approach is contagious .
James with his superb sales approach we would recommend to any one .
Many thanks for a sales experience that we still talk about .
Kind Regards
Ian & Mal - Rotorua .
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Kerry Barugh on Google
★ ★ ★ ★ ★ Amazing Service! Felt very very comfortable buying my car here.
I felt James gave us good honest advice and his knowledge around cars was extensive.
I felt very comfortable with his salesmanship and did not feel in anyway that this was an average car sales man wanting a quick sale.
My husband and I were both present at the time of our purchase, but I can honestly say that if I was a single lady having no idea about cars, James would certainly be trusted to give the right advice and place me in the right car for my needs. I certainly got the impression that he is not after the quick sale see you later, but more for the correct sale and return custom.
The hand over and after service and time spent making sure you know how to maximise the most out of your cars amazing technology is amazing.
Thank you James you made our car buying experience a pleasure and very easy and not at all overwhelming at all . And I love my car.
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Lisa Trethowen on Google
★ ★ ★ ★ ★ We had an amazing experience when purchasing our car. James Moore was always available and made the process enjoyable and so easy. We were always updated with progress. The servicing team and manager were always available to step in and help with anything we asked. Blown away that they provided a service over and above what we ever expected. Would definitely come back here again for any future purchases. Awesome team. Thanks everyone at Ducan & Ebbett for our car and wonderful service, we are very happy.
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Shelley Clarke on Google
★ ★ ★ ★ ★ We found our experience with Ebbett Prestige to be very positive. From the first phone call making an enquiry about the car we were interested in right through to driving it home, James was so helpful. Even though it was a really busy day for him, he made us feel welcome, explained everything about the car and gave us a great run through on how everything worked.
James has a great personality and we really enjoyed dealing with him- well worth the long drive up from Palmerston North!
I love my new car!
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Allan Miller on Google
★ ★ ★ ★ ★ Although, in the end, I did not buy a vehicle from Ebbett Prestige it was not due to the amazing level of service we received from the Sales Manager, James Moore.
James was personable, polite and the most obliging car dealer I’ve had dealings with in many years. His product knowledge was excellent and we really felt that he was genuinely interested in what it was we were looking for. He was prepared to go the extra mile to help and was always readily available and contactable.
The vehicle we were interested in was spotlessly presented. James allowed us a lengthy test drive and did what he said he would when it came to a couple of follow up enquiries I had of him.
All in all, his relaxed, professional attitude means that I will have no hesitation in making him one of the first dealers I will call on when it comes to my next search for a car.
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Chalet Athina on Google
★ ★ ★ ★ ★ I would like to write about the exceptional experience my husband and I had, when purchasing our Volvo from James Moore at Duncan & Ebbett. We are living in France and we wanted to buy a car for our return to New Zealand. We spotted the car on-line and contacted James who was so professional and reassuring and we had no doubts at all about buying the car without seeing or test-driving it. James’ knowledge about Volvo cars in general as well as this particular car was spot on and any questions we had was answered with 100% professionalism and precision. James was great to deal with, friendly and very helpful. He even offered to meet us at completion of MIQ in Auckland with the car. We truly had an excellent and easy experience when buying the car and we would definitely recommend anyone in the market for a great car to contact James.
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