Fisher & Paykel Appliances - East Tamaki
1/5
★
based on 1 reviews
Contact Fisher & Paykel Appliances
| Address : | Fisher & Paykel Appliances 58-546 Botany Road, East Tamaki, Auckland 2013, New Zealand |
| Postal code : | 2013 |
| Categories : |
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Keks Anae on Google
★ ★ ★ ★ ★ Hi I purchased a washing machine in April 2019. The washing machine had been faulty from the get-go. It was couriered to my address: There was no technician or any assistance with the set up.
Anyhow, fast forward to the 11th of December I had a technician come and take a look. He said he needed a part and that he will come back when he receives it. On the 12th of December I received a txt message to advise of the part received and that I will have to call to make an appointment or click on the link provided. I clicked the clicked the link and booked an appointment for the following day from 7am-12pm as there was availability. I received a confirmation. No one turned up. I called and was on hold for one hour and thirty six minutes before my phone died. Later on that day I received a message that an appointment was booked for me on the 17th of December in the morning. A different technician came, checked the problem and said he doesn’t have the part for it he will have to pre order. I advised that that is what happened the previous visit and he should have it with him now, how can these visits not be recorded on to the system and what the bloody hell is the protocol! He advised that I should not have booked online and should have called to book with the previous technician. YOU GUYS SHOULD BE SORTING THIS OUT NOT ME IM NOT YOUR LIASING MANAGER AND I GOT A TXT MESSAGE ASKING TO EITHER CALL OR CLICK ON THE LINK TO BOOK!!
No one came after that.
8/1/2020 - called in to book an appointment and the customer service woman advised that there are two accounts, that it was confusing therefore no action was to be followed up. THAT IS NOT MY PROBLEM! Now THE PART IS PRE ORDERED AGAIN and appointment is booked for Monday week.
Bloody ridiculous
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