Jolly Jumps - St Andrews
1.6/5
★
based on 7 reviews
Contact Jolly Jumps
| Address : | Jolly Jumps 24 D Perclo Place, St Andrews, Hamilton 1061, New Zealand |
| Phone : | 📞 +89 |
| Postal code : | 1061 |
| Website : | http://www.jollyjumps.co.nz/ |
| Categories : |
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Josh Highet on Google
★ ★ ★ ★ ★ |
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jean Raines on Google
★ ★ ★ ★ ★ Sooo you sent me confirmation email to say all booked after I confirmed my address, time and date. DOnt say I didn’t book through you, I have email proof. Needless to say a NO show. My grand daughters birthday. I will tell anyone and everyone not to go through you unreliable people. Wait for the b s they write back. I will be taking it further then just giving you a rubbish review.
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Matt Walker on Google
★ ★ ★ ★ ★ Great service, on time and just lovely people to deal with
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Andre Brown on Google
★ ★ ★ ★ ★ bad communication,2nd year trying to book and we dont hear back from them after emails,texts calls etc.what a shame!
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Jenna Pairama on Google
★ ★ ★ ★ ★ No show at our event. No apology or compensation. Complete lack of professionalism and total disregard for good customer service. Appalling.
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Rangimarie Morgan on Google
★ ★ ★ ★ ★ NEVER HIRE OR TRUST JOLLY JUMP NZ. Where do I start. I'd prefer to leave with a NO star but I wanted to highlight the fact that you scored a 1 out of 5 for a NO SHOW, NO MESSAGE and NO ANSWER from 8 attempts to call you within an hour AFTER you were due to arrive and set up at my niece's birthday. You left our whaanau in the dust. When I phoned and booked I spoke with a JAMES and he reassured me he would send me an email to confirm booking. He never did BUT I really wanted the Disney Princess Castle he advertised SO I pursued and followed up with a phone call. JAMES answered again and he reassured me the booking had be confirmed and that he would see me on the day - arriving before 11am. I rang him again to triple check that we were expecting him and he reassured me yet again - payment on the day - will see you before 11am, booking until 3pm. I felt confident and expected to see Jolly Jump NZ and the Castle which reflected the theme before 11am. By 11.15am I started worrying. No show at all. No one answered the phone. Then both landline and mobile phone went straight to voicemail. By 12pm I was in tears. Luckily I managed to get within an hour through The Fun Warehouse! I rang Jolly Jump NZ again a day later and James answered. He said MIKE was sick and that he was minding the phones for him. He also LIED and said it wasn't him who I talked to earlier and he has never spoken to me before. What an idiot. What a liar. NEVER NEVER NEVER book and trust this business. NEVER!!!
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Jacob Crown on Google
★ ★ ★ ★ ★ I am giving you a one star because of the responses to these reviews. Be accountable, apologise. Even if you have never heard of these people. You could say something like - "Hello, thank you for your feed back. I am sorry that you have had a negative experience, I don't see that we have had a booking with you please call us to discuss this further." Instead of calling people liars etc when they can even name key people.
Don't be an arrogant person. Humble yourself.
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