Kmart Henderson - Henderson
4.2/5
★
based on 8 reviews
Contact Kmart Henderson
| Address : | The Boundary 5 Vitasovich Avenue, Henderson, Auckland 0612, New Zealand |
| Phone : | 📞 +98 |
| Postal code : | 0612 |
| Website : | https://www.kmart.co.nz/store-detail/Henderson%3FstoreSearch%3D0612%3Dplaces%26utm_content%3Dhenderson%26utm_campaign%3Dgoogleplaces |
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Peter Tashkoff on Google
★ ★ ★ ★ ★ Rude, probably illegal conduct, do not answer their phone, and when you select an option that does get answered you are speaking to someone in Australia who doesn't know anything about the store you have issues with. I did however eventually get through to the store manager, Daniel.
My daughter visited the Henderson Kmart this morning along with my 3 year old granddaughter.
She was looking at purchasing a bicycle and my grand daughter was riding it. They moved out of the bike area and my daughter told my granddaughter she had to get off it . As she was saying this a staff member (Wendy) approached and addressing my 3 year old grand daughter (not her mother) with an attitude and no explanation, simply took the bike off her.
Wendy then turned around and saw another preschooler holding a skateboard. She physically removed the skateboard from the child, saying again "I'll have that". Both parents were dumbstruck by this behavior.
When asked for an explanation Wendy claimed she was a member of the health and safety committee and it was a safety issue. When I complained to the manager Daniel, he took the same ridiculous stance.
He also claimed it was perfectly acceptable for his staff members to physically remove items from children for 'health and safety' and tried to insinuate that the parents were not present and monitoring their children (in both cases they were standing right next to them).
He had clearly been pre-primed by Wendy for my call because he used exactly the same phrases she did when my daughter challenged her on it.
Everyone makes mistakes, and Daniel had an opportunity, by his actions, to have this review be a positive one. Sadly he decided to double-down.
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Sarah B on Google
★ ★ ★ ★ ★ Great service from door to click & collect pick up. Made it quick, easy and simple. Awesome customer service from the Friday afternoon team. Thank you.
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Spectre on Google
★ ★ ★ ★ ★ Always have good deals and decent products...store could use a bit of cleaning though...had to wade through a pile of shoes last time I was there.
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Jay J on Google
★ ★ ★ ★ ★ Pretty hectic store tons of people go at all hours of the day and night. Has all the usual items you would expect from kmart. Parking upper levels is also a mission its best to park downstairs and there's an escalator that goes right to kmart. No bathrooms inside kmart you have to use public ones outside on the left.
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Tokio on Google
★ ★ ★ ★ ★ It was a good experience. Open untill 12 am so you can take your own time without rush. Clean and well maintained. Staffs are really helpful.
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Lynette Quinn on Google
★ ★ ★ ★ ★ I am an older lady and I went with my daughter. I love the clothing I got from there so much to see great price and lovely things. I came home happy had fun with my daughter we will go again.
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Karla Harris on Google
★ ★ ★ ★ ★ Found what I was looking for - laminating sheets. The packet was the only one, and it was already opened, but without counting 100 sheets, looked like most of them were there, but hey, it's cheap enough, and I haven't been able to get any for the last few visits. I left happy. Thanks Kmart.
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Jon Narrow on Google
★ ★ ★ ★ ★ Nice, perfect fit for myself shoes and pants, hats...clean and well maintain same as I was in Hastings city Kmart was brilliant of new stock arrive and gone in a few weeks because consumers they will after for buy new stock stuff on shelf displayer.
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