New Moon Furniture - Penrose
4.1/5
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based on 8 reviews
About New Moon Furniture
“Gave 5 stars for excellent customer service. I had a couple of questions which they replied quickly to answer. If I could give multiple reasons for my rating it would also be for the design quality and customization to go along with the great service. The theme is excellent, keep up the great work.
Trevor Rivera - Calinofrnia
Contact New Moon Furniture
| Address : | New Moon Furniture 998 Great South Road, Penrose, Auckland 1061, New Zealand |
| Phone : | π +979889 |
| Postal code : | 1061 |
| Website : | http://www.newmoonfurniture.co.nz/ |
| Categories : |
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Natasha Mitchell on Google
β β β β β Awesome, I messaged last night about a bed, brought online this morning and then received a text at 1pm asking if they could deliver between 3.30pm and 4.30pm same day. Bed was delivered at 3pm awesome service highly recommended and this all done under level 4. Thank you so much, my daughter is over the moon with her bed
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Yogihitu Patel on Google
β β β β β We bought chairs but within a month color is gone
And now they guys told us its not new moon furniture problem and 0 star customer service on phone
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Penny rusbatch on Google
β β β β β I am responding to the correspondence on the review between yourself and my daughter on Thursday 30th December regarding us questioning why she has to pay 30% of the asking price if she returned the head board. I would like to reiterate you gave no reason for the 30% , you said I don't know, I'm passing on what my manager said. When we asked to speak to the manager you said she doesn't like to speak. Please New Moon , Just own it and don't make excuses..
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Amy Johnston on Google
β β β β β On 30/12/21 - Absolutely shocking, do not recommend this store, worst customer service I have ever experienced!!
I saw a headboard I really liked, however was unsure if it would go with the colours in my room. I asked the sale assistant if I could buy it however return it if it didnβt match.
He went and spoke with his manger, he returned and said yea but if you return it you have to pay 30%. I asked what for, he failed to explain why and said βI donβt know my manger just saidβ I asked if I could speak to her however he goes no she doesnβt like to talk.
Will never return to this store.
In response to your reply;
Wow! I am shocked that you sit there and lie! I was never told any of that! If I was, why would I write this review? Fortunate for me my mother was with me and also heard the conversation, unfortunate for you that you're caught out on lies!
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himani patel on Google
β β β β β Absolutely shocking, do not recommend this store, worst customer service I have ever experienced!! They completely unprofessional.
I bought my dinning chair from new moon furniture and we found color veriation on chair after 2 weeks I have explained everything to the customer support people and they said bellow ans to me
" I am sorry to know that the chairs' colour got lighter even you didn't do any of these, so I am sorry I can't give you anymore advice. Please kindly seek professional advice if its needed.
I am sorry that I can't help you in this case "
Never ever buy any single product from this store bcz they always expect that customer should check everything on store before buying then they should never come back to the store again.
Extremely Disappointed
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Jasmin Akula on Google
β β β β β We bought a sectional sofa and the quality is amazing and the price was fantastic. The staff are so friendly and helpful giving you all the information before you even think to ask the question. Communication was easy and clear right the way through. And the gentlemen who delivered was on time, friendly and went out of his way to help us get our sofa where we wanted it. I can not find one fault with New Moon. I highly reccomend and look forward to returning!
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Adrienne Edgar on Google
β β β β β I would highly recommend this business to anyone looking for great service and great pricing on furniture without compromising on quality! The staff are just lovely and really responsive and everything was seamless from purchase through to delivery. Thank you for the great experience to all the team at New Moon!
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Nicole Silvester on Google
β β β β β Awesome experience shopping at this store. We were looking for a new bed and as soon as we walked in the staff were friendly and attentive. We settled on a Super King bed at a very affordable price which was delivered the next day and is so comfortable its hard to get out of bed in the morning lol. This shop made the stress of choosing a new bed easy.
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