Nick Scali Furniture - Te Rapa

Purchased a concrete dining table and awaited delivery. as per previous reviews, unable to uplift ourselves so paid the overpriced carrier fees. Got the product and had it assembled with no issues by the carrier. Stored in a secure place while renovation was being carried out. Once taken and placed at my home there were no issues, happy as with the product. After a few days we noticed spots had appeared on the table which seem to be a reaction to something. Up until this time we have not used the table at all and have not used any products on it also. I called Nick Scali and left a message to be contacted, which they did and said that as I had signed for the table there was nothing they would do. I mentioned that I don't have an issue with that and there was no damage upon delivery but I now have an issue with the item that I feel is possibly something that a warranty should cover. They were adamant that there is no more that they would be interested in doing and as I wasn't in or near Auckland weren't prepared to have anyone view the item. Called back to Hamilton to discuss at store level and got told to go through the same channel I have been using. Left the store before saying something inappropriate. In summary, happy with quality of product i received, customer service far below expectations. Wouldn't use again.

Bought a concrete coffee table that looked stunning in store. All their concrete tableware on display had lots of character in the surface with browns, blacks and copper tones swirling together. When our one arrived it was flat dark brown and nothing like the one in the store. When I asked about this I was told that it's common to notice some color variation... Won't be buying any more items from Nick Scali.

I purchased an electric recliner in December at a great price, was told delivery late January. The service from purchase to delivery was just awesome, thankyou for a great experience.

I purchased a dining table and coffee table from Nick Scali. When we got to the depot they instructed us to check the goods. As we were in a giant warehouse with concrete floors we unwrapped the goods as far as practical to make sure no obvious defects, scratches, damage, etc. We did not try to assemble the goods as we would have likely damaged them given where we were. We signed saying we had inspected the goods, then re-packaged them and drove home. Once I assembled the goods we noticed some less obvious defects. On the dining table holes in the legs holes didnt match, and certain areas of the tabletop had obvious ridges. On the coffee table there was a big bow and in general a pretty poor finish (lots of white areas). I took photos of all the problem areas and submitted to Nick Scali. They agreed to warranty the coffee table but told me the dining table issues were 'natural variances in the wood' (and they wouldn't warranty this). I wasn't actually seeking a warranty on the dining table, but their response was clearly them trying to get out of having to do anything.....its certainly not 'natural defects', and the photos clearly showed that. Not impressed. The salesperson also told me they would send someone out to collect the coffee table and replace it. A couple of days later I get a call saying since I picked it up they would no longer send someone and I had to drive back to Auckland (during a weekday) to swap the table. I offered to pay for shipping for the warranty item if they paid for shipping to return the defective unit. No go. Then they pulled the card that 'you signed you'd inspected it when you picked it up'. Bingo, I knew it was coming. I asked how I was supposed to do a full 100% check in their warehouse which was clearly not an area for furniture assembly (forklifts, trucks, etc). (Chances of scratching something? High.) She told me it was my responsibility and it didn't matter. I questioned what happens when we order transport? She informed me the logistics company needs to sign that the package is not damaged.....I questioned how they do that above and beyond what I did.....her response was that if they wanted to be sure they would have to assemble the package in the warehouse and repackage. Bullcrap, what logistics company does that?! Eventually we agreed I could bring it back at any time in the next 6 months, at which point I was told 'but you need to give us 1-2 months notice so we can be sure we have one in stock'. I told her that wasn't acceptable, and that I was formally requesting she put one aside for me now and keep it in stock until I was coming to Auckland (no idea when). She agreed to this pretty quickly (somewhat to my surprise). So I guess the lessons from my story are: 1. The showroom quality does not match the actual quality 2. If picking up your goods refuse to sign the 'I have inspected the goods' declaration (or at least write you have only performed a cursory inspection for major defects). Based on discussions with other employees I'm not the only one in this boat. 3. Once the money is handed over it appears they will do whatever they can to get out of incurring warranty costs.

CAVEAT EMPTOR…. If you like customer service, people to call you back, any sensible response to any question, a quality product, good delivery service or anything your would remotely expect when buying a product.. DON’T shop at Nick Scail. To the point you CAN’T even pick up your purchased product and you have to Pay & Tolerate their appalling delivery service at an exorbitant price where they not only leave all the packaging dumped on your front lawn but polystyrene scattered from one end of your property to the other.

The absolute worst furniture outfit I have ever purchased from. Still currently in the process of explaining and getting Nick Scali to understand I will not accept a damaged product on delivery. I currently have a Buffet cabinet sitting in my lounge room which I refuse to use due to damage, they have tried to replace once and that replacement was also damaged with chips and scratches and wearing marks inside the doors. I have made it clear I do not want to continue on with this replacement process and I have been given no choice. They will not take the damaged item out of my house firstly, they will not refund me and they are also stating that there is no damage noted on the replacement product that they returned to the warehouse - (they cannot see damage on the photos that have been taken) PHOTOS!!! Your not even dealing with a person who has seen the item you have returned back to them! Absolute joke of an outfit, would never buy from them again. Just wish they would come pick up the item from my lounge room and get it out of my house so I can purchase an item elsewhere that I can use!!

DO NOT SPEND YOUR MONEY HERE!! We ordered a couch with the understanding there could be upto a 20 week wait. Our delivery date has changed twice since then which we wouldn’t have known if we didn’t chase them up ourselves. It’s now looking more like a 30 week wait! If we had been told that the 20 week estimate was a literal stab in the dark then we would have spent our money with SOMEONE ELSE. The store manager was lovely while we were looking at spending 5K on a couch but doesn’t seem to have ANY interest in helping us while we are not happy with their service. They offered a refund (not helpful at all considering we’d have to wait months for another one…) or $100 back for the delivery fee and told us we should be happy with that… except now we’re having to hire couches in the mean time as we have a new born baby and no couches. All the manager would go on about was inflation and how we were lucky we got such a good deal… but that’s completely irrelevant as we purchased the couch in September. They estimate the couch will arrive in March but also can’t guarantee that either … overall most painful 5k we’ve ever spent. Disappointing from a company that is supposed to be “top of the line”, shame their service doesn’t match the quality they’re charging for.

Nice but a lot of their furnitures we didn't like as they were mostly too soft as we wanted firm sofas do they can last for years. Prices are rediculous so no thank you. But we did like this lovely dining table and bench chair.