NZ Post Shop Albany Central - Albany
1.9/5
★
based on 8 reviews
Contact NZ Post Shop Albany Central
| Address : | Unichem Albany Mega Centre, NZ Post Shop Albany Central Tenancy 2/11 Coliseum Drive, Albany, Auckland 0632, New Zealand |
| Phone : | 📞 +8 |
| Postal code : | 0632 |
| Website : | https://www.nzpost.co.nz/tools/postshop-kiwibank-locator/location/165057-nz-post-shop-albany-central |
| Categories : |
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Jess Portsmouth on Google
★ ★ ★ ★ ★ I would like to make a complaint against a worker from the NZ POST shop Central Albany, inside Unichem, worker named Alby. A man aged around 50, possibly a South African accent.
This is the second encounter I have had with this worker so I thought it’s time to write this message. My Mum lives in Australia therefore I tend to send packages quite often and I go to my local - Albany post shop. The two times I have been served by this worker he is very rude and has no kind customer service. I wrote my weight on the customs form incorrectly, and he had a nasty attitude like I did something so wrong and I thought I had to apologise by the way he came off.
I then asked him for the prices of the courier options, he then sighed, rolled his eyes and then gave me blunt answers. (At this point I had no idea the shipping time frames or if it had tracking etc)
If this worker is very rude to his customers, I don’t understand why he is working in a customer service role.
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Keagan van Tonder on Google
★ ★ ★ ★ ★ Could not be given assurance that my package would be handled with care and that it wouldn't be their fault if it broke during freight. Was met with a shrug by the teller when I asked if it would be handled with care and if I could get assurance that it would be. Good to know that it's possible that my package could be dropped kicked by a worker and damaged during frieght and that I wasted my time asking for it to be handled with care. Expected better professionalism.
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Rena A on Google
★ ★ ★ ★ ★ My experience today with Albany postshop is really interesting. I had the pleasure of meeting the customer service lady at the postshop, named Carolin(a). She started as very grumpy and angry. When I asked about the tracking stickers, she shouted that the postshop didn't have any, and I can complain if I want. When I took my mobile out of my purse, she snapped, snatched my mobile and started yelling. In an un-needed altercation, in an attempt to get my mobile back, she scratched my hands badly. She then shouted and threatened to call the police. Finally, she ran inside the warehouse to get security to remove me. All that and every one is watching in disbelief. So I was assaulted and left injured. I paid for my products and I left peacefully.
What a good service
Keep it up!!!
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Flo Naepi on Google
★ ★ ★ ★ ★ Very poor customer service by a foreign lady staff on the weekend. No one else in line to be salty. Smiling is very important and do not talk AT the customer. Also 2 months ago came across another with similar accent but a male in his 50s - same attitude. I had hoped that after the first encounter I wont come across the same staff but she was worse. No good! Guess it's best to go to another post shop next time.
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Sakura on Google
★ ★ ★ ★ ★ I've been sending out packages here due to my local post office being shut because of lockdown. Despite the long lines, staff are very sweet and quick to work. Sometimes there'll be 1 staff member at the counter though I can't blame them for that, alongside the vaccines taken on the side it must be busy as hell in there. Even when I purchase multiple bags and ship out a box, they get it all done in under a minute.
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Karen Goddard on Google
★ ★ ★ ★ ★ A parcel was attempted to be delivered. I was slow getting to the door, having to negotiate stairs as I have MS. By the time I got to the door, the driver took off. Now I'm asked to pay $5.00 for it to be redelivered. What?????
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Neda Ahmadi on Google
★ ★ ★ ★ ★ Sent 2 parcels to my home country
One has been delivered after 4 weeks and the other one still in the middle of no where!!!
And after call them every day holding line more than one hour to reach the operator I hear same lies , no answer!
They say we email you the answer by the end of the day but again lies!
NO apologies and just playing with customers!
Just wondering what you guys getting pay for?
LIES????
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Holly Vo on Google
★ ★ ★ ★ ★ I use their service regularly, and I often have a good experience at this Albany branch. However, my Friday visit was a ridiculous event. I brought a small package to the counter and asked to borrow a sellotape to reseal the top of the box because I forgot to add a card inside. I genuinely thought it wouldn’t be a big deal to ask that such a thing. However, the guy at the counter said they would charge a dollar for that. I thought he misunderstood me that I wanted to buy, but no, it would be a dollar for a few cm of tape. Smh and walked out.
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