Pagani - Albany
4.4/5
★
based on 8 reviews
Contact Pagani
| Address : | S203 Westfield Albany, Pagani 219 Don McKinnon Drive, Albany, Auckland 0632, New Zealand |
| Phone : | 📞 +77 |
| Postal code : | 0632 |
| Website : | https://www.pagani.co.nz/ |
| Categories : |
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Sam Smith on Google
★ ★ ★ ★ ★ Worst customer service I’ve ever had. I won't shop at Pagani again. Quality is bad, no refunds, price terrifying. Area manager at Albany meant to turn back to me, never did
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Margie van Tonder on Google
★ ★ ★ ★ ★ I won't shop at Pagani again. They don't answer their phone it's kept in the cupboard. I phoned several times to no avail. Eventually I got an answer. Problem never sorted for 2 weeks then I had to phone again. All to do with an item that they didn't have my size.No refunds too. It sucks.
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Chloe Connor on Google
★ ★ ★ ★ ★ Always wonderful customer service and very willing to help recommend new outfits to try. Prices are sometimes steep but the clothes are excellent quality.
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Shirley L on Google
★ ★ ★ ★ ★ Friendly, attentive and helpful staffs in store. However, be aware that all their branches do not provide refund for faulty items that was ordered online and pick up in store. Instead, it will be put into their store gift card even though item never left their store.
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Inge-Lize Heta on Google
★ ★ ★ ★ ★ Fantastic shopping trip in this store today.
The young lady helping was great - chatty, knew her stuff all the while smiling.
Great little store - well maintained, clean and tidy.
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Ajay Bhatia on Google
★ ★ ★ ★ ★ They home good Artificial Jewellery at a very reasonable price...
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Natasha Silia Hola on Google
★ ★ ★ ★ ★ Received amazing service on Boxing Day from this team! It was the only store I walked into that had great customer service and made me feel cared for! Even though it was hectic in the store you still felt important! I appreciate the girl who helped me in all black, she was tall, had her hair in a bun and she was wearing a dress. She made sure I got what I wanted and never forgot about me despite her other customers. Best customer service I have ever received.
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Lola Luo on Google
★ ★ ★ ★ ★ Staff members are friendly but she mistakenly checks out an item I did not want after I repeatedly made it clear what I want. It’s understandable everyone makes mistake - However no one in store was trained to proceed a refund. It takes 10 minutes for them to contact their manager on the phone. They pulled out a form afterwards with so much information for me to fill up. I was told the refund might not go through (they are NOT familiar with the system and so on) and if that happens I NEED to travel back to the store. Such a hassle I went through all this for something caused by a staff mistake. I live in central and will not travel 40 minutes back and forth for her mistake - if the money was not return properly I expect you to pick up the phone and get it sorted for good online. Why would you have untrained staff in such a busy environment? It’s 2022 and things are still not digitalized with Pagani.
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