Pandora Sylvia Park - Mount Wellington
3.7/5
★
based on 8 reviews
Contact Pandora Sylvia Park
| Address : | Pandora Sylvia Park 286 Mount Wellington Highway, Mount Wellington, Auckland 1060, New Zealand |
| Phone : | 📞 +9988 |
| Postal code : | 1060 |
| Website : | http://stores.pandora.net/en-nz/nz-auk/auckland/pandora-jewellery-nzc19c3909.html |
| Categories : | |
| Description : | Jewelry chain featuring a variety of necklaces, rings, customizable charm bracelets & more. |
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shagufta shazia on Google
★ ★ ★ ★ ★ Pathetic customer service. No i am not a customer looking to return anything. Just expected some help in looking for a online product in store. Staffs are unaware about pandora products and specials. Definitely need customer service training. I am a loyal pandora customer so I preferred moving to another store where staffs are helpful and polite.
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Jorge Bisteni on Google
★ ★ ★ ★ ★ Great choice for a present for mum without hurting the wallet.
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Mai võ on Google
★ ★ ★ ★ ★ I have been to a lot of Pandora located stores but this Sylvia Park store was the worst place that I had a very bad experience.
I heard the bad feedback from my other two sisters about this store but today, I did see it with my own eyes.
I am a loyal customer and purchased lots of money for the products. However today I was just looking for a gift for my sister and I was asking for the promotions first but the girl named Sonia, a Chinese girl who I did't notice the name and even the manager were not happy when I asked for the sale items and were impolite when they asked me how much of my budget.
Furthermore, they were not helpful at all when they keep asking me to buy expensive charms instead of looking for what I needed.
I was very disappointed, feeling not welcome even I bought 3 original price items . The head manager should look after this store better.
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K&K on Google
★ ★ ★ ★ ★ Unprofessional. I came and visited this Sylvia Park Pandora store and was hoping to purchase a bracelet for myself. I walked in and browsed for a few minutes and didn’t greeted neither did any staff approached me to offer help.There was a total of around 3 staffs, one was already serving a customer, the second one was behind the counter and the third one was standing there. The third staff show was just standing there had curly black hair, shortest amongst the other staff’s, middle eastern, immediately went up to a couple who came in after me and greeted them asking if they needed help. After getting turned down by the customer she walks back to the counter and stood there. Unbelievable, I was in the middle section of the store and the couple who came in after me was standing near the entrance/exit. She walked all the way to the couple at the end who came in minutes after, instead helping me? I saw how unfair it was so I walked out of the store and went to a different branch. I went to the New Market Pandora store and the staff there was way more helpful and professional and I made a happy purchase there. I’ve also previously visited the Manukau Pandora store and the staff there was helpful and had a great customer service attitude. From my experience the Manukau and Newmarket Pandora store both greeted me and offered help except for this Sylvia park pandora store. It really does say a lot about the customer service at this store and I won’t be visiting again.
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Raina Lee on Google
★ ★ ★ ★ ★ Went to buy a ring this afternoon, and the lady there was so friendly :) Good customers service, feel so comfortable shopping there and trying on different rings. recommend this shop!
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Jenevieve C W on Google
★ ★ ★ ★ ★ Blonde staff member quickly found items I was after but she had grabbed a faulty item and handed it over to a short, middle eastern woman who sold it to me. This woman needs to work on her customer service as she does not know how to interact with customers.
I had not known one of my items were faulty til I had driven home and opened them to look before wrapping as the items were christmas presents. It would have saved me a lot of time if you had checked that the items you were selling were in great condition. Instead, I had to drive back to exchange an item.
It is sad because this was my first time in a Pandora store. I have heard great things about them and it is sad that this has been my experience. There may be other great staff members there but based on this day, I will definitely be going to another branch.
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samie thebunny on Google
★ ★ ★ ★ ★ Pathetic customer service. i really like Pandora and it not the first time but i will not go back here anymore , they should be more calm with the way they treat customers . i walked away when she said “only for our customers” and even disinterested in welcoming me into the store when i asked her about the product i wanted to see. so I preferred moving to another store where staffs are helpful and polite. i feel uncomfortable with pandora shop in sylvia
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Megan Durrant on Google
★ ★ ★ ★ ★ The blonde person you have on the door guarding it during the Christmas season needs to calm down a wee bit. Yes you have to limit the amount of customers but there are ways and ways of doing this. Once I finally got into the store and spoke to someone with a bit of sense it was far easier. So thank you to the wonderful woman who helped me collect my order today. But no thanks to the other one. She was awful.
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