Pete's Auto Services - Henderson

Pete's auto is a great place for all your mechanical needs

Pete's is a man that knows his stuff if you have any mechanical problems

Great service, great price. Always have been honest and reliable.

Overpriced for a small job of around $1220 bloody ridiculous much cheaper with Lee Trimmer of redwood Park Autos 2012 highly recommend him to all not This rip off con artist.

Very short and kinda rude on the phone. No obvious office or place to go when you arrive. Hard to find as hidden at back of places. And WAY overpriced. $267 for simple service. Would not recommend.

I just had a bad experience with Pete's autos. Here's what happened. I was washing my car in the car wash which is 50 metres from Pete's autos. It was a Saturday. After the car wash my car, a BMW, wouldn't start. We pushed it to Pete's autos. The machanic (who is not Pete) was really nice. I left and borrowed a car from a friend to get around for the afternoon. Later that day I phoned Pete to find out what was wrong, and he said the fuel pump had failed. When I asked how much a new fuel pump was he said '..about $400'. I thought that was expensive but I instructed him to do the job. Petes manner on the phone was not good. He was grumpy, cold, and short, making me feel like I was an idiot for asking about the price. He told me the car would be ready to pick up late on Monday. It got worse from this point on. I phoned at 4:30 on Monday and once again he was rude and obnoxious. He told me he'd tried to phone me but couldn't get hold of me. No message was left from him on my phone. He said I couldn't pick up the car because he'd locked it away. Then he told me the price - $800! The pump had ended up costing $554 plus GST and with 1.5 hours of labour and $20 freight, the bill was $798.70. I sensed immediately I had been ripped off. This is where it gets interesting. My car is usually serviced at Burger Motors on the North Shore. They are impeccably honest. I asked Burger what a new genuine fuel pump would cost, plus fitting. His written quote was $555, including GST. Basically, Pete's autos could have got the same part for $250 less. When I went to pick up the car on Tuesday morning, I was met by Pete. There was no smile, no eye contact, and no warmth what so ever. I asked to see the invoice from the BMW dealer. He reluctantly waived it in front of me. When I asked for a copy of it, he refused, saying gruffly, "You've seen it." Pete acted like a really dodgy person. I produced the quote from Burger motors and asked why Pete''s autos were $250 dearer. That's 31.25% dearer. He completely ignored me, saying nothing, just silently pointing to the invoice price from BMW. Pete's crimes are twofold. The first is that is couldn't be bothered getting the same genuine fuel pump from a cheaper supplier. The supplier Burger uses has been in Auckland for a decade, and their parts are genuine. It's difficult to believe that Pete's autos didn't know about them. After all, Pete claims to have been doing engine repairs for decades (25 years) in West Auckland. I can only conclude Pete didn't care what price I paid for the part. So much for doing the best for your customers Pete. So much for having 'experience' in the motor trade. In summary, the whole encounter with Pete was horrible. Pete's customer service rates a zero. He could have saved me $250. He made me feel like I was a major inconvenience in his day. I recommend you go to Burger Motors on the North Shore for your vehicle repairs. They can be completely trusted and they are polite, friendly, and caring.

DO NOT RECOMMEND! Brought a brand new Suv and worked next to pete so had him do a new WOF & service. After a couple of days I realised he never put a new WOF sticker on, went back to him and he tried blaming me for losing the sticker which he never gave me and tried charging me an extra $50 for a new sticker! Later that day he came into my work and said he found the sticker. My car needs oil changes every 10,000km. He said he had done one. 4 months & 4000km later and my car is so loud & smells of burning oil. My now mechanic has said my oil is at least 14,000km old. Thanks to pete I nearly blew up my new car.

It is very strange to see either 5 starts or 1 stars reviews here but nothing in between. I personally used Pete's service one day when my alternator's belt torn apart. It was Saturday so most other workshops were already closed. I managed to purchase a new belt from a shop and Pete was able to fit in in about an hour. Plus he charged a very reasonable money! He probably may not be the most "sweet" person to deal with but he was far away from being "rude" (to my mind). I think I would come to him again.