Platypus Shoes Albany - Albany
3.8/5
★
based on 8 reviews
Contact Platypus Shoes Albany
| Address : | Platypus Shoes Albany 219 Don McKinnon Drive, Albany, Auckland 0632, New Zealand |
| Phone : | 📞 +9887 |
| Postal code : | 0632 |
| Website : | https://www.platypusshoes.co.nz/ |
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A V on Google
★ ★ ★ ★ ★ I wanted to thank one of your amazing staff (I didn't get his name unfortunately!) but he worked on Sunday 11th of June midday. I was looking to buy a pair of docs 1461 but Albany didn't have them in stock. But your staff helped me pick out the right size and checked the other stores for stock. It's just how customer service should be, but he delivered it well by being patient and transparent (good communication). Newmarket Platypus please take notes and learn customer service from this store!
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Dmitry Shumkov on Google
★ ★ ★ ★ ★ I was looking for trainers for my daughter. Stuff was very friendly and helpful. Good job team!
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Craig Holden on Google
★ ★ ★ ★ ★ Excellent selection of shoes whether work, casual or sports.
Great professional and friendly service.
Definitely recommend.
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Joel Anto on Google
★ ★ ★ ★ ★ Good selection of shoes. Bought a Nike Air max recently and it is awesome. Loving it.
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Ash Tangaroa on Google
★ ★ ★ ★ ★ I'd Like to highlight an experience I have had with Platypus after lockdown, I brought some shoes over the lockdown period and my son was turned away for a refund as they did not have a card to do so , I was told to come back in a weeks time. I was initially pretty upset with this as I had driven all the way from Mt Eden. I went back in on Thursday to see If I could do the return and was welcomed by Holly who was the sweetest girl who helped me. I then dealt with the manager who had this crazy flame hair-do which my son thought was so cool. He was super apologetic about the refund card situation and explained it further and offered me a full refund. We had a really nice chat about lockdown and the emotional challenges that come with it. It was nice to know that their are young people in Aoetearoa who have an open mind like him. I didn't quite catch his name, but I just thought I'd say thankyou for turning an unpleasant situation into a pleasant one.
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Sofia B on Google
★ ★ ★ ★ ★ Don't normally write reviews but just have to say that Kristen was absolutely wonderful today, immediately stopped what she was doing behind the counter to help me find some shoes, super helpful and friendly give this girl a raise!!!
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Janine Vorster on Google
★ ★ ★ ★ ★ Went in today as a pair of Vans I had bought had a problem. Was stunned by the Amazing customer service and friendly reception I received. To my huge surprise, without hesitation they did a full replacement of the product.
Of Special mention was Adam from Vans (hope I got the name right), who happily stopped to assist even though it was clear he was on his way out to lunch.
And Matt, behind the till, who honestly made my day with his friendliness - what an asset to any store.
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George and Kim Leslie on Google
★ ★ ★ ★ ★ The only shoe store in the mall where the team are engaged and interested in customers. Yestrday I had visited 2 stores prior Platypus and was ignored at both stores Footlocker and ???. My daughter Zara suffers from ADHD and it is always a hard task to take her shopping as she always needs to be moving around. We initially dealt with a young man with beautiful jewelry and pearls on his cap who sat down with Zara and chatted about Paw Patrol (I was impressed at his knowledge) and we were able to find a pair of shoes for her within 5 minutes, A task that usually takes 30 minutes on a good day. We also spent time with a beautiful young lady with brown hair who was so smiley and cheerful. Me and my daughter will be returning to drop of some chocolates next week.
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