Skechers Albany - Albany
4.1/5
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based on 8 reviews
Contact Skechers Albany
Address : | Skechers Albany 210/219 Don McKinnon Drive, Albany, Auckland 0632, New Zealand |
Phone : | π +9877 |
Postal code : | 0632 |
Website : | https://www.skechers.co.nz/ |
Categories : | |
Description : | Family footwear brand featuring athletic & casual shoes in a range of styles, plus apparel. |
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Trisha Shelton on Google
β β β β β "30 day, difficult returns" Really disappointing experience with this branch, I had to be on the phone with my mum while she was being completely humiliated by the manager and I was at work so I couldn't even back my mum up ?
This was our experience, take it as you want to.
Mum went to the store, but they didn't have her size, so a staff member helped her order and ship the product to her residence (my mum isn't tech-savvy). She was told that If she was unhappy with it, she could return it at the store. Mum went to return the shoe, cos it wasn't comfortable, and the staff asked for a receipt. She explained she received it via post, so didn't have a receipt only an order confirmation email. Mum gave her her eftpos card, and then she was questioned in front of other customers with " why isn't your name on the card?" "Is this your daughter's card?" "Whose Joonie?" Mum showed her the email with showing her name and was responded with, "that could be anybody's". Then mum even showed her her online bank statement that was screenshot from her phone and the manager told mum to go to the physical bank to get a physical copy of a bank statement to prove that she paid for the shoes. The ANZ bank teller thought this was disgusting and that they were asking for too much information for $180!!! He said it wasn't okay for them to be asking for this! Mum only uses skechers and has been using them for years. So this is incredibly disappointing.
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Helen Hendren on Google
β β β β β A youngish crew and some of them struggle a bit but most of them are pretty onto it, also very overbusy if it's saturday or Sunday. Try to go through the week and it should be a breeze. They stock an amazing range of skechers and will point out to you that you can order online I'd they don't have it. Good products.
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Kerry βKerryβ on Google
β β β β β I have just left this store and had exceptional service they where amazing and very thorough. I took my 90 year old Nana to get her a pair of shoes that would be supportive, airy, bright, easy to get on etc etc... They where amazing bringing out so many options and explaining the benefits we left there having caused a lot of shoes to be tried as my Nana is fussy lol but they where wonderful she is smiling and very happy with the purchase. Thank you to the staff some of the best retail staff ever had the pleasure of dealing with.
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Gurinder Seth on Google
β β β β β Need a comfortable shoes? I have bought a couple of pairs past two years. Still going good.
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Maxine Wheeler on Google
β β β β β With knowing the company name, being a well known store for footwear with comfort. Always a reasonable selection & is great knowing that I cam get my size. Size 5 footwear is impossible to get at other stores... Happy with my purchase & very helpful, kind staff. Always a big plus this place for me.
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Felicity McDonald on Google
β β β β β Brilliant customer service, products are on point. Love my GoWalk's!
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Sandip Joshi on Google
β β β β β I bought shoes and the color comes off within a month,
When I talk with the manager she said it's not manufacturing fault we cant help you. this is the service which we expect from you.. It better to buy $20-30 shoes instead of this much expensive.
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Sean Dhillon on Google
β β β β β Went to Albany Sketchers today ( Monday) around 5 pm , staff was not helpful, there were two more customers in the store , look like Staff just wanted to get rid of customers. I have asked for my size , she gone back to check and said they do not have while online Albany store showing its in stock.
i want to bring this to the owner of the store , i love Sketchers , I have flat feet so i know what sketchers some amazing pairs mean to me . Staff was not friendly at all, was not helping at all . Monday 9th May 2022 . Sadly i wonβt go back to that store again .
in reply to the owner - I have tried to email the email adress you given me but may be you are not aware of your own Email customer feedback system!
Hi Sean,
Thanks for your enquiry.
Unfortunately, due to the impact of COVID-19, weβre experiencing a high influx of volume, and as a result, our online customer experience team are no longer manning this inbox.
Please lodge your request through our webform here and weβll aim to respond back to you as soon as possible.
Alternatively, feel free to check out our Help Centre for the most up to date information.
Thanks,
Skechers New Zealand
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