Specsavers Optometrists & Audiology - Nelson CBD - Specsavers Optometrists & Audiology - Nelson CBD 176 Trafalgar Street
3.8/5
★
based on 8 reviews
Contact Specsavers Optometrists & Audiology - Nelson CBD
| Address : | Specsavers Optometrists & Audiology - Nelson CBD 176 Trafalgar Street, Nelson 7010, New Zealand |
| Phone : | 📞 +88 |
| Postal code : | 7010 |
| Website : | https://www.specsavers.co.nz/stores/nelson |
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Michael Graham on Google
★ ★ ★ ★ ★ Had a great experience at Specsavers. First time needing glasses. From booking the appointment for getting my eyes tested (AA membership meant I got the testing for free), the eye test, choosing the frames, to picking up the frames, I was satisfied with the whole experience. Customer service was great, am surprised to see some previous bad customer service reviews.
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Sally Moloney on Google
★ ★ ★ ★ ★ Was in Specsavers a couple of days ago with a friend helping her pick frames. Thank you to the lovely young ladies in-store for making this process smooth and fun for my friend and I.
Had a bad experience at specsavers about 5 years ago and swore I would not go back and even encouraged my friend to go elsewhere. You have converted me and when I need to get new lenses then I will be coming to see you.
Keep up the good work!
Sally
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Donna Hillier on Google
★ ★ ★ ★ ★ Such quality of professional optometry and absolutely amazing customer service completely exceeded my expectations. The comprehensive eye examinations, technology used and cost of these were unbelievably cheap. Then you have the exceptional customer service of one particular young lady, Saphire, who's friendly, helpful and incredibly knowledgeable range of service advise was impeccable. She advised you on what products they can provide to met your particular optometry needs. What an amazing young woman. I would higly recommend Nelson Specsavers to anyone needing a quality, professional optometry service.
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Ethel Frater on Google
★ ★ ★ ★ ★ I had the best experience here. When I went in for my test I was initially quite overwhelmed, as I haven't had my eyes tested in 10+ years. The team put me at ease straight away, and I felt I had such a genuine connection with everyone I interacted with. The testing itself was amazing, and the optometrist was incredibly thorough, getting me an appointment at the hospital for further tests almost immediately. When I went to pick up my glasses they remembered my name and we picked up the conversation where we left off. Amazing service, and I love my new glasses. Will happily be recommending Specsavers Nelson to everyone. Thanks, Ethel.
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Estela Ruibal Gonzalo on Google
★ ★ ★ ★ ★ Today I had a terrible and unbelievable experience in Nelson's shop. I loved so much my sunnies as they were a gift from my father, but I need a prescription sunnies. I thought that keeping the frames and buying just the lenses could be a good solution. Well, I was totally wrong. The staff checked my sunnies and the guy in charged ( I think is the owner) brought them inside to check if it was possible to change the lenses for a prescription ones. He came back in few minutes just telling me that it was not possible. My surprise came when I check the sunglasses and one of the lens was totally broken. I came back to the shop asking for an explanation and he just stayed there saying he was cleaning them and suddenly they broke. And that's all! Now I have my sunnies completely broken for no reason. First, the staff hide that from me and then he barely apologised. It's a shame they offered clients this poor service. I will never come back to that place and I will submit a formal complaint.
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Charmaine Acott on Google
★ ★ ★ ★ ★ The customer service of Kiri was outstanding, very pleasant to deal with when getting fitted for glasses. Also the optometrist is great having the same one every time.
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Shah Ishan on Google
★ ★ ★ ★ ★ Kiri and Sharni were really helpul.
They Both guided me and did my Eye Check up.
I had really Good experience.
I would visit again for my next Eye check up and for buying new Glasses.
I would Highly recommend to visit.
Thank you Kiri.
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Kerrie Walsh on Google
★ ★ ★ ★ ★ Had an absolutely awesome experience today, the young optical assistant made me feel so at ease and destressed when a DL12 was required, she is an asset to the store.
The opticain was very informative and provided great easy going service.
The best service, highly recommended!!
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